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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
The main purpose of a lodging property is
What is a food-born illness out break?
....................is responsible for receiving cash and bill payment
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
_____________is a disagreement, dispute or fight between people with opposing points of view.
A hotel will not fit into more than one category.
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
What is Ms. Czar's ID number at New World?
Infection is when the (a) makes us (b)
Which hotel department handle with reservations:
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
A few hotels do have facilities for clinical treatment and remedial therapy.
It means the booking of accommodation by a guest.
Which position is responsible for providing information to the customers:
RH, Room Humidity?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
When the germs transfer from raw meat to sandwich, what we call?
Public area supervisor has the duty of ..............
Ms. Czar got married at....
Dry storage, store room temperature should be?
What is the best method to thaw frozen food?
Some hotel department job titles are:
Freezer Temperature?
What is Ms. Czar's favorite shoe brand?
What does the abbreviation PMS stands for?
Types of telecommunications:
A ____ is a private retailer or public service that provides travel and tourism-related service
The main focus of OTAs are_______.
The parts of a resume are:
_____________is a service that meets or exceeds customer expectations.
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
it is sometimes called Vacation ownership.
The quantity of rooms is static and can fluctuate to meet demand.
When did Ms. Czar joined New World Makati?
The work of kitchen steward is to see that the kitchen is clean
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
Event or meeting planner contains:
The responsibilities of the accommodation manager will include some of the following: (Select six)
The first trip organized by Thomas Cook was to where?
The minimum water temperature for the final rinse dishwasher machine?
What does IHG stands for?
Corporate rate
The first and second stage of Tourism Area Life Cycle are:
CTE means:
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
It is an arrangement under which operational control of an enterprise is vested by contract.
House keeping department does not require special trained personnel
The goal of customer service is
An image of a document made by electronic scanning and transmitted as data by telecommunication links
Two leadership skills are:
If the guest has a room reservation, what selling strategy should you do?
The ______ has a very large public relations role to play.
The component of the marketing that promotes a product, brand or service is
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
The Front Office must have formal lines of communication.
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
Rack rate
What is the folio used for a group and is required to record all transactions made by the group?
What color of chopping board is used for cutting the watermelon?
What is food-born illness?
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
Ms. Czar's favorite food at Via Mare
Telecommunication is communication over a distance by
Shifting the baggage of the guests to their rooms is the responsibility of .............
Advantages of built in and fitted furniture includes: (Select three)
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
What is PPE stands for?
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
What is the term that refers to a guest that goes to the hotel without prior reservation?
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
Causes of conflicts:
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
Reheating Temperature?
Luxury hotel characteristics:
What do you call the record which contains the guest statement of accounts?
How many minutes will the bacteria on food be multiple (grow)? (a)
Pricing is an extremely simple subject.
Sustainability means
The dimensions of a building grow ultimately from the dimensions of the space available.
Restaurant Manager is responsible for ...............
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
Occupancy forecasts are produced, usually on a day to day basis.
The benefits of installing a computerised system includes: (Select four)
The messages distributed by electronic means from one computer user to one or more recipients via a network
Explain one type of Accommodation Promotion and give an example.
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
Pet-friendly hotels
How many years did Ms. Czar worked at New World?
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
What is PIS stands for?
What is HACCP?
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
Thomas Cook name the travel agency as:
Cold holding temperature?
When do you need to clean and sanitize the slicer machine?
__________is the tourism intended to support conservation efforts and observe wildlife.
What is important in storing and maintaining cleaning chemicals?
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
What are the main function of the front office?
When planning sanitary areas, there are various pieces of legislation which relate to this task.
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
What is BFSMS stands for?
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
According to law, each guest must be registered and the information retained for six months.
Where did Ms. Czar worked before joining New World?
Ms. Czar graduated with a degree in?
What is the folio that reflects transactions for non-resident guest?
(a) must in (b) water for (c) or not exceed (d) hours
It is necessary to identify and classify all types of information within an operation for many reasons.
Welcoming of guests in a hotel is the work of ..............department
It is necessary to identify which services and facilities are revenue producing and to what extent.
FIFO ( (a) ) is by stocking (b) in the back of (c)
Hot holding temperature?
_______ is the other name for the executive.
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
Chiller's correct temperature should be?
Artificial light contains blue, and it is the criterion by which people judge colour.
The exact date when the Tourism Act of the Philippines was implemented.
Sales and Marketing department are not en essential part of hotel industry
The sales, marketing and operations is also called ______.
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
Name two ways technology has impacted the hospitality industry
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
What is Ms. Czar's dream position before she retires?
What does NRevPAR stand for in revenue management?
A positive method used to resolve conflicts include:
What is BFSMS mean?
What is MSDS stands for?
European Plan
Where can you find the Ice Blea Lac? (Ice Hotel)
Who is the founder of RCI?
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
Full Service Hotel Subcategories are:
Day rate
Some good work habits are:
Name the personnel working under the floor supervisor
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
It is when people start sharing their positive experience and could also be your best advertisement.
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
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