Supply Chain Management

Through ___________, there could be considerable cost reduction.

• SUPPLY CHAIN MANAGEMENT
• SUPPLY CHAIN
• Proper purchasing

A breakeven point indicates which of the following:

• The point where profit is maximized
• The point where cost is minimized
• The point where we are indifferent between two options
• All of the above

What is radical transparency?

• Complying with the demands of environmental pressure groups
• Analysing the environmental footprint of your products
• Subcontracting production to other companies to hide supply chain practices
• Openly sharing supply chain information with customers

Which of the following statements is true of LEAN?

• Lean principles focus on advanced statistical methods
• Lean principles are separate body of knowledge
• Lean principles have been developed over a lengthy period of time.
• Lean principles include reducing waste.

Operation following the manufacturing is called as

• Inbound logistics
• Outbound logistics
• Process logistics
• none of the above

The quickest distinction to make is that supply chains are responsible for the overall sourcing, processing, and delivery of goods to the end customer, while logistics specifically focuses on moving and storing goods between different supply chain organizations.

• TRUE
• FALSE

Information technology, consumer behavior, visibility, and speed are the four changes resulting from advances in technology that are driving supply chains.

• True
• False

A __________ distribution channel consists of one or more independent producers, wholesalers and retailers.

• conventional

Production related procurement refers to the purchasing of:

• Information systems
• Office supplies
• Raw materials
• Furniture

Producer gives only a limited number of dealers the exclusive right to distribute its product in their territories. They are using ___________ distribution.

• exclusive
• _selective
• intensive
• creative

The bullwhip effect:

• Is an ineffective way to motivate warehouse employees
• Applies to rodeos and has nothing to do with supply chain management
• Refers to the “swaying” motion associated with triple trailers
• Refers to variability in demand orders among supply chain participants.

Supply Chain in a business aim to the following contributions:

• Achieve maximum customer service level
• Ensure high product quality
• Achieve minimum (possible) cost
• Be flexible in the constant market changes
• All of the above

Provides storage facilities for finished goods and raw materials ensuring balanced flow of goods and materials needed to keep the business running

• Storage handling
• Warehouse
• Warehousing
• Distribution centers

Which of the following is true for supply chain management?

• The physical material moves in the direction of the end of chain
• Flow of cash backwards through the chain
• Exchange of information moves in both the direction
• All of the above

The product - process matrix

• Shows as volume decreases an assembly line is the solution
• Shows as volume increase specialized equipment becomes cost effective
• Shows all process structures except work centers are inefficient
• Guides companies on what products to produce

How much water is consumed in the lifecycle of one pair of Levi's 501s?

• 37 litres
• 371 litres
• 1, 378 litres
• 3,781 litres

Defined as the management that invites the merger of challenges and opportunities for inbound logistics. A cost-effective reverse logistics program links the available supply of returns with the product information and demand for repairable items or re-captured materials.

• Returns management

When goods are move or services are provided, business partners expect monetary compensation from their customers

• Funds Flow

__________ is defined as a process where the company develops various marketing techniques as well as sales strategies to reach the widest possible customer base

• Channel Integration
• Channel Partnership
• Channel Management
• Channel Changing

Place or distribution is an activity that is a part of the bigger __________ management.

• supply chain

6. Which of the following is not a part of supply chain management system?

• Supplier
• Information Flow
• Distributor
• competitor

The type of processing structure that is used to produce gasoline, chemicals is

• Batch
• Assembly line
• Continuous
• Mass manufacturing

Who are considered as the Gods and Goddesses in the hotel industry?

• CUSTOMERS

Supply chain is a complex system with several partners involved. Is [ The statement here] true or false?

• True
• False

Supply chain is involved with managing and collaborating activities among retailers and customers.

• True
• False

As the degree of customer contact increases:

• there is a greater emphasis placed on productivity and efficiency
• service customization also increases.
• layout and location become less important.
• more of the service package is provided by front-room operations.

The florist checked over the arrangement just prior to loading the vase in the delivery van. It was fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested "no lilacs" so the florist was able to remove them and make the order right before it left the office for the customer. This scenario is an example of:

• an internal failure cost.
• an external failure cost
• a prevention cost.
• a reliability cost.

E-procurement aims to improve performance of what is known as the 'five rights of purchasing'. One aim of e-procurement is increasing savings by sourcing items:

• At the right price
• Of the right quantity
• Of the right quality
• From the right source

In marketing channels, __________ buy large quantities from many producers and break them down into smaller quantities and broader assortments wanted by consumers.

• intermediaries

Examples of Logistics Management

•__________ refers to the entire activities involved from the supply of the of resources for production to the manufacturing of the products, and to the distribution of products to end users.

• Supply chain

The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain

• bullwhip

Logistics is defined as

Include the machines, material handlers, tools, etc.

• Manufacturing resources

What is RFID?

• Radio Frequency Identification
• Radio Frequency Information Device
• Radio For Information Display
• Reflective Identification

Who gets the credit to develop the coordinated assembly line?

The second stage of the supply chain management flow is called _________

• Manufacture
• Raw Materials
• Season 1
• Suppliers

3. VMI stands for

• Vendor material inventory
• Vendor managed inventory
• Variable material inventory
• Valuable material inventory

What does logistics refer to?

• The transportation, storage and distribution of supplies
• The process of ensuring that supplies are ordered in the correct amount at the right time
• The distribution of supplies to the end customer only

What are the key features that differentiate logistic management from supply chain management?

• Logistics is an overarching concept that links together multiple processes to achieve competitive advantage, while supply chain refers to the movement, storage, and flow of goods, services and information within the company.
• Supply chain management links together multiple processes to achieve competitive advantage, while logistics refers to the movement, storage, and flow of goods, services and information within the overall supply chain.
• Supply chain focuses on distribution management while logistic management involves in transportation and storage.
• Logistic only focuses on movement of physical goods only while supply chain on movement of information.

In hotel industry, the capital costs are lower and operating costs are higher.

• TRUE
• FALSE

What is the third step of the supply chain?

• Make
• Source
• Move
• Store

The difference between operations and supply chain management is that...

• Supply chain management is optional
• Supply chain management is within a SINGLE firm
• Operations is within a SINGLE firm
• Operations refers to processes across MULTIPLE firms

Use the product structure tree shown below to determine the best statement.

• Item E is only a child
• Item C is a child but not a parent
• Only one item appears at more than one level.
• Item F is both a parent and a child

Stock

• retailers
• clients
• distributors
• inventory

Is a concept that aims to enhance supply chain integration by supporting and assisting joint practices, It optimizes inventory

• Collaborative Forecasting

The purpose of supply chain management is

• provide customer satisfaction
• improve quality of a product
• integrating supply and demand management
• increase production

Explain the picture below.

It provides links and better ways for different supply chain organizations to work together.

• Fosters collaboration and partnerships

Functional areas of logistics which is termed as 'Logistics Mix' by Martin Christopher consists of :

• Information flow, Inventory control, Packaging, Transportation
• Information flow, Warehousing, Inventory control, Packaging, Transportation
• Material Management , Warehousing, Inventory control, Packaging, Distribution
• Stock control, Packaging, Transportation, Information flow

Supply chain consulting is the provision of expert knowledge, assessment of a supply chain's productivity, and proffering solutions that will improve the effectiveness and productivity of a supply chain.

• Always true
• True, but not always
• Completely false
• Depends on the type of supply chain

Producers make narrow assortments of product in large quantities, but __________ want broad assortments of products in small quantities.

• consumers

The seller is responsible for delivering the goods to the named destination in the buyer's country, including all costs involved.

• Delivered at Place (DAP)
• Delivered Duty Paid (DDP)
• Free Alongside Ship (FAS)
• Free on Board (FOB)
• Cost and Freight

The verb "may" in the Malaysia Standard indicates a

• possibility
• recommendation
• requirement
• permission

"Kaizen" is a Japanese term meaning

• a fool proof mechanism
• Just-in-time (JIT)
• a fishbone diagram
• continuous improvement

Which of the following is NOT a factor affecting the supply chain?

• Reduced number of suppliers
• Increased competition
• Longer product life cycles
• Increased opportunities to strategically use technology

The beginning stages of creation of a company's product or service is called _________________

• Upstream Flow
• Downstream Flow
• Electron Flow
• Flo Rida

The first factor affecting the SCM in Hotel Industry states that the customers are the ____________ priority.

• TOP

Supply chain helps maximize the total value of the systems.

• True
• False

Can be defined as the different stages involved in supply chain management for taking an action or decision related to some product or services.

• Decision phases

A problem of hotel industry related to supply chain which is due to lack of planning, emergency purchases are a matter of routine and not due to exceptions.

• EMERGENCY PURCHASES

Reporting on the flow of goods through the supply chain.

• Visibility
• Troubleshooting
• Inventory management

Productivity is defined as ?

Transportation functionality includes _________

• Product Movement
• Product Storage
• Neither A or B
• Both A & B

At which stage financial losses will usually occur in a product life cycle?

• Introduction
• Growth
• Maturity
• Decline

____ means the time gap between order processing and shipment

• Supply Chain
• Lead Time
• Reorder Time
• Formulation of Product Policy

Is the external data collected by a company about a specific market which it wishes to enter to kae decisions

• Market Intelligence

People who sell products to the public

• retailers
• inventory
• warehouses
• components

Information technology’s primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution – and between firms.

• True
• False

Refers to a method that seeks to find commonalities in various groups or segments of consumers

• Market Segmentation Analysis

The sequence of a typical manufacturing supply chain is

• Storage–Supplier–manufacturing–storage–distributor–retailer–customer
• Supplier–Storage-manufacturing–storage–distributor–retailer–customer
• Supplier–Storage-manufacturing– distributor–storage–retailer–customer
• Supplier–Storage-manufacturing–storage– retailer–distributor–customer

The Term Logistics is derived from a Greek Word Logistike which means _________

• Science of Computing and calculating
• Right Delivery
• Military Discipline
• Transportation

What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?

• A. Bullwhip effect
• B. Demand planning software
• C. Supply chain planning software
• D. Supply chain execution software

Continuous Improvement is based on?

Vertical marketing system (VMS) consists of producers, wholesalers, and retailers acting as a unified system. One channel member owns the others, has contracts with them, or wields so much power that they must all corporate.

• TRUE
• FALSE

Refers to business processes executed by a company with its business partners to service customers and sustain relationship with them

• Customer Relationship Management

the seller gives the goods, cleared for export, to the buyer's carrier at a specified place.

• Free Carrier (FCA)
• Carriage Paid To (CPT)
• Cost and Insurance Paid (CIP)
• Delivered at Terminal (DAT)
• None of these

Which of the following is NOT one of the 4 Rs of supply chain management?

• Resilience
• Relationships
• Robustness
• Responsiveness

This method are an statistical technique to make predictions, which use numerical measures and prior effects to predict future events

• Quntitative Forecasting Method

Refers to various statistical approaches that can be used to identify both differences and commonalities in consumer groups

• Statistical Analysis

What does the acronym S&OP represent?

• Standard Operations Planning
• Sales and Operations Planning
• Supply and Operations Planning
• Service and Operations Process

Globalization has had little effect on consumers

• True
• False

Which of these is NOT a flow that moves up and down the supply chain?

• Procedural
• Physical
• Information
• Monetary

This is the actual movement of goods or the delivery of services across the supply chain

• Physical Flow

Calculate a moving average of three periods to forecast the demand for period 5. PeriodDemand1692893814915119

• 89.8
• 87
• 97
• 82.5

The choice of transportation carriers do not affects the pricing of products, delivery performance, and the condition of goods when they arrive—all of which will not affect customer satisfaction at all.

• TRUE
• FALSE

Which component of the supply chain sells the final good to the consumer?

• Supplier
• Manufacturer
• Distributor
• Retailer

Common Causes are?

Supply chain management is the organization of supply chain activities, it maximizes customer value, and ______ _____?

• customer relations
• fleet support
• bottom line
• competitive advantage

The process of preparing and shipping goods to their destination

• Outbound Processing
• Transportation Execution Process
• Inbound Processing
• Transportation Planning process

Defined as the management of flow of products and services, which begins from the origin of products and ends at the product’s consumption.

• Supply Chain Management

Materials flow from suppliers and their _______________ suppliers at all levels.

• Upstream

Today, SCM systems focus on extending beyond an organization’s four walls to influence:

• A. Suppliers
• B. Suppliers’ supplier
• C. Customers’ customer
• D. All of the above

Refers to a small group led by a facilitator seeking to learn customer preferences

• Focus Group

What is the concept of sustainable supply chain?

• Green supply chain
• Environmentally friendly supply chain
• Supply chain activities that focus on reduce, reuse, and recycle.
• Supply chain that focuses on economic benefit, societal welfare, and environmental protection.

__________ means providing alternative product to a customer for temporary period of time till the product repair issue is resolved.

• Product Recall
• Product Loaning
• Product Designing
• Product Repair

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

• A. Bullwhip effect
• B. Demand planning software
• C. Supply chain visibility
• D. Supply chain execution software

Which of the following statements is true of LEAN supply?

• Lean supply focuses on advanced statistical methods
• Lean supply focuses on quick reaction to changes in demand
• Lean supply focuses on reducing waste
• All of the above

When goods move from one location to another, the information requires updating and disseminating (act of spreading something widely) to supply chain partners

• Information Flow

__________ marketing channel, has no intermediary levels, the company sells directly to consumers.

• Direct

Supply chain management is a close alignment and coordination within a supply chain, often with the use of shared management information systems.

• TRUE
• FALSE

The third factor affecting SCM in the industry deals with the ______________ trends in the hotel industry.

• CURRENT

What is the process through which information shared between supply chain partners is properly utilized to effectively complete the supply chain process?

• Process Optimization
• Supply Process
• Process Integration
• Process Imitation

The ________________________ the portion of customer demands that can be easily satisfied from the stock available.

• order fill rate

The final stage of the supply chain management flow is called _________

• Consumer
• Customer
• Destruction
• Recycling

Which of the following statements is true?

• Supply chains are only used for perishable products.
• Every product type has a unique and dedicated supply chain.
• Every product is part of multiple supply chains and complex.
• Supply chains for high fashion women’s shoes have nothing in common with that for bananas.

Which of these is an eternal truth about forecasting?

• Given the choice between a direct calculation and a forecast, you should opt for a forecast
• Forecasts for the near term tend to be more accurate
• Forecasts are usually accurate
• Forecasts for individual products tend to be more accurate than for groups of products.

What does supply chain refer to?

• The stages goods and services go through from their source to the end consumer
• The process of transporting a product from one location to another
• The process of getting a good or service from a warehouse to the end customer

Which of the following is a top reason why executives use SCM to manage extended enterprises?

• A. Increase costs
• B. Cost control
• C. Productivity reduction
• D. Process cycle time increments

A successful TQM program incorporates all of the following except

• continuous improvement
• employee involvement
• benchmarking
• centralized decision making authority

Number of warehouses are greatly affected by _______

• Transportation Cost
• Warehousing Cost
• Inventory Cost
• All of the above.

Five (5) main transportation modes: truck, rail, water, __________ , and air.

• pipeline

Refers to an approach to judge the performance of a supply chain system. It is utilized to help firms keep track of their supply chain management efforts

• Customer Relationship Management
• Distribution Network
• Process Integration
• Supply Chain Performance Measure
• Supply Chain Management

______ is not the Logistical Performance Cycle

• Procure Performance Cycle
• Manufacture Support Performance Cycle
• Physical Distribution Performance Cycle
• Product Life Cycle

It is the reverse of order fill rate and marks the portion of orders lost because of a stockout.

• Stockout rate

Which of the following describes the typical flow of cash in the supply chain?

• Customer to producer to supplier
• Producer to the customer to supplier
• Supplier to producer to customer
• Customer to a supplier to a producer

In which manner you can identify and resolve issues with the speed, cost, quality or other aspects of goods moving through the supply chain.

• TROUBLESHOOTING

Which of the following is not a reason for carrying inventory?

• To maintain the independence of operations
• To take advantage of economic purchase-order size
• To make the system less productive
• To meet variation in product demand

The second factor affecting SCM in Hotel Industry is having different types of __________________.

• MANAGEMENT SYSTEMS

The just in time philosophy was developed at which automaker?

• Nissan.
• Toyota.
• Datsun.
• Honda

Supply chain functions is a process where the all the parties involved with the fulfillment of a product are integrated into a single system.

• TRUE
• FALSE

Supply chain business partners need to both complete and cooperate in order to streamline the flow of goods, capital and information

• Relational Flow

Members of the marketing channel perform many key functions EXCEPT__________.

• promotion
• matching
• risk taking
• inspection

Incoterms 2010 are used in trading agreements to:

• Allocate responsibility for cost, risk, and ownership between buyer and seller.
• Specify delivery terms and conditions.
• Fix the price and delivery of a shipment at an agreement date
• Determine allocation of risk and cost between buyer and seller

__________ marketing channels, containing one or more intermediaries.

• Indirect

Logistics is the part of supply chain involved with the forward and reverse flow of

• Goods
• Services
• Cash
• All of above

the seller pays for transport to a specified terminal at the agreed destination.

• Delivered at Terminal
• Cost and Insurance Paid
• Carriage Paid To
• Free Carrier
• None of these

Supply-chain strategy concepts are applicable to what types of companies?

• Manufacturing
• Service
• Restaurants
• All of the above

________ and ________ deserve to get the best value for every product bought

PERT / CPM was developed in the laoratory of which company?

Consumer behavior, _____________, competition, and speed are the four changes resulting from advances in IT that are driving supply chains.

• visibility

Refer to a list of questions that potential consumers have to answer with regards to their likes and dislikes about the products and services that they desire

• Questionnaires

Which of the following is not a classification of Value Added service?

• Problem Solving
• Sales Support
• Quality
• Information

Refers to an interconnected group of storage facilities and transportation systems that receive inventories of goods to be delivered to customers. It is way to ensure successful product delivery

• Customer Relationship Management
• Distribution Network
• Process Integration
• Supply Chain Performance Measure
• Supply Chain Management

Include working capital, stocks, etc.

• Financial resources

Purchases goods for onward distribution to stores or other sales outlets

• Retailers
• Suppliers
• Manufacturers
• Wholesalers

Service Benefit of Warehousing is _______

• Assortment
• Cross Dock
• Break Bulk
• None of the above

Supply Chain Management involves the following except what?

• Designing
• Planning
• Globalization
• Monitoring

In manufacturing, this process usually overt because it involves a physical change in the product

• Transformation

Which of the following are the criteria of strategic segment according to Kraljic Matrix

• Key products/ services, abundant supply
• Abundant supply, using standardise products
• Key product/ services, limited supplier, collaboration and innovation
• Abundant supply, targeted pricing strategies/ innovation

Which of the following is true about forecasting?

• It should be done once a year.
• It should be conducted by the supply chain leadership.
• It is more accurate for groups than for individual items.
• It is better to under-forecast rather than over-forecast.

A business' supply chain includes __________________

• all companies involved in the upstream flow
• all companies involved in the downstream flow
• all processes from raw materials to consumption
• All of the Above

The logic of _______________ can not be truly applied because of the innumerable different items bought for many departments from a large number of supplier.

• CARACTERIZATION
• MECHANIZATION
• CONSUMATION

Waste elimination should be an important part of an effective supply chain integration.

• TRUE
• FALSE

In this stage, defective or damaged goods are returned to the supplier by the customer. Here, the companies need to deal with customer queries and respond to their complaints etc.

• Plan
• Develop
• Make
• Deliver
• Return

Marketing channels(or distribution channels) – is a set of interdependent organizations that help make a product or service available for use consumption by the consumer or business user.

• TRUE
• FALSE

Determines the current capabilities of suppliers. This occurs when the potential suppliers are being evaluated purchases

• Supplier Certifiation
• Supplier Evaluation
• Supplier Management
• Ethical and Sustainable Sourcing
• Strategic Partnership

Encourages and helps the firm’s suppliers to perform in some desired fashion, such as assessing the suppliers current capabilities and deciding if and how they need to improve them

• Supplier Management
• Supplier Certification
• Supplier Evaluation
• Ethical and Sustainable Sourcing
• Strategic Partnership

PDCA is developed by?

One of the biggest failure points in aligning strategy is when the supply chain organization doesn’t know what to align with.

• Define and communicate a clear corporate strategy.
• Identify the areas of your corporate strategy that are enabled by the supply chain.
• Align supply chain performance metrics with the corporate strategy.

The bullwhip effect says that:

• the greater the effect of a disturbance downstream, the farther upstream the supply chain
• the farther upstream the supply chain, the greater the impact of a small disturbance downstream
• the farther downstream the supply chain, the greater the impact of a small disturbance upstream
• the greater the effect of a disturbance upstream, the farther downstream the supply chain.

Cover activities such as information exchange, transport service, inventory management, warehousing, cargo handling and packaging.

• Purchasing
• Logistics
• Supply management
• Supply chain

The primary transfromation function provided by Hospital can be described as

• Physical
• Location
• Storage
• Physiological

The problem in hotel industry that has something to do with cost of raw materials purchase in hotel scenario.

• MATERIAL COST

Which of the following is NOT a reason that companies are depending more on their suppliers?

• More focus on core competencies
• Need for more flexibilities
• More control over their suppliers
• Desire to share risks

What is the main objective of supply chain management?

Part of the order processing includes the following except for

• Checking inventory status
• Customer credit
• invoicing
• accounts receivable
• Checking the loading date

________________________ measures is the assessments used to measure the performance, and compare or track the performance or products.

• Quantitative

Which of the following is not one of the three main links in the supply chain?

• A. Materials flow from suppliers and their “downstream” suppliers at all levels
• B. Transformation of materials into semifinished and finished products – the organization’s own production processes
• C. Distribution of products to customers and their “downstream” customers at all levels
• D. None of the above

Make the sale to ___________ is one of the keys to SCM success

• suppliers

The first stage of the supply chain management flow is called _________

• Manufacture
• Raw Materials
• Season 1
• Suppliers

What is the last step of the supply chain?

• Store
• Source
• Move
• Make

Operations Management is defined as the transformation of system?

By carefully analyzing material flows, the materials management can save the organization significant amount of _______________.

• money
• time
• energy
• manpower
• None of the Above

Who is called the father of scientific management?

EOQ stands for?

In __________ management, managers must maintain the delicate balance between carrying too little inventory and carrying too much.

• inventory

Name this photo

• Purchasing
• Product Scheduling
• Order Processing
• Materials handling

Who devised the theory of constraints?

• W. Edwards Deming
• J.M. Juran
• Dr. Eli Goldratt
• Oliver Wight

Which of the following statements is accurate?

• A. DSSs assist decision makers in the design and operation of integrated supply chains
• B. DSSs identify opportunities for improvements across the supply chain
• C. DSSs identify opportunities for improvement beyond the intuition and insights of even the most experienced managers
• D. All of the above

The terms purchasing and procurement should not be seen as synonymous. As such, which of the following statements do you think has greatest validity?

• Purchasing has a broader meaning than procurement
• Procurement has a broader meaning than purchasing
• Procurement is broadly equivalent to purchasing
• None of the above

This is a systematic approach in collecting and analyzing data about target markets, competition and potential customers

• Market Research

From the economic system’s point of view, the role of marketing intermediaries is to transform the assortments of products made by __________ into the assortment wanted by consumers.

• producers
• suppliers
• marketers
• distributors

Operation preceding the manufacturing is called as

• Inbound logistics
• Outbound logistics
• Process logistics
• none of the above

Engage trucks, rail transport, air-cargo carriers, etc.

• Logistic resources

The Inputs in MRP system comes from the ____ resources

• Bills of Materials
• Master production Schedule
• Inventory Records file
• All of the above.

Place or __________ decisions will focus on how products are made available to target customers through marketing channels and marketing logistics.

• distribution

One of the most common issues we see is the belief that there are standard supply chain performance measures, and the company should strive to maximize them all.

• Identify the areas of your corporate strategy that are enabled by the supply chain.
• Align incentives end to end.
• Structure your supply chain to optimize the strategic goals.
• Align supply chain performance metrics with the corporate strategy.

Which of the following is not one of the five basic components of supply chain management?

• A. Plan
• B. Source
• C. Cost
• D. Deliver

Which of the following automates the different steps and stages of the supply chain?

• A. Bullwhip effect
• B. Demand planning software
• C. Supply chain planning software
• D. Supply chain execution software

SCM stands for

• Supplier Customer Management
• Supply Chain Management
• Supply Chain

This flow comprises the request for quotation, purchase order, monthly schedules, engineering change requests, quality complaints and reports on supplier performance from customer side to the supplier.

• information flow

This problem in hotel industry's SCM occupies a large space and thereby leads to increase in costs.

• INVENTORY HOLDING COST

Which of these statements regarding control charts is best?

• The upper and lower limits of a control chart should be identical to the upper and lower tolerance limits for the manufactured part
• Control charts are used to distinguish whether the process is operating normally or requires attention.
• Control charts, by themselves, will improve quality levels
• Control charts should be used regardless of the state of control of the process.

Customer relationship management (CRM) is best described as:

• A focus on managing long-term supplier relationships
• A marketing philosophy based on putting the customer first
• Managing customers to promote your products
• Transactional guidelines when dealing with customers

The process from the distribution of finished goods to the manufacturers’ resellers to the delivery of products to the end users is known as the__________ activities.

• downstream

The most highly customized products are:

• Make-to-order
• assemble-to-order.
• engineer-to-order
• make-to-stock.

W. Edwards Deming is known in quality circles for his:

• zero defects.
• quality function deployment technique.
• Six Sigma
• fourteen points for management.

It is important to interlink office processes in the hotel industry. TRUE or FALSE?

• TRUE

Quality is defined as?

This is take form of goods or things which customers can measure and evaluate to see if they conform to specifications

• Outputs

The _____________________________is defined as all the steps, processes, and trading partners involved in making, storing, and delivering a finished product into the hands of the end user.

• Selling Chain
• Production Chain
• Supply Chain
• Moving Chain

What is the example of supply chain value added services at seaport?

• Providing dashboard assemblies and wiring for automotive supply chain.
• Providing cargo handling services
• Freshwater bunkering
• Marine gas oil bunkering

Identify this mode of Intermodal Transportation

• Piggy Back
• Fishy Back
• Birdy Back
• Landbridges

describes businesses that provide one or many of a variety of logistics-related services.

• Third Party Logistics (3PL)

Logistics needs to be linked to the following except for

• Marketing
• Manufacturing
• Forecasting
• Customer servicing
• Planning

Is the process of purchasing from suppliers that are governed by environmental sustainability and social and ethical practices

• Supplier Management
• Supplier Evaluation
• Supplier Certification
• Strategic Partnership
• Ethical and Sustainable Sourcing

Consist of labor, scientific and technical personnel

• Human resources

also known as a non vessel operating common carrier (NVOCC).

• Freight Forwarders
• Inventory Management
• Facility Location
• Information Processing
• None of these

The components of Supply Chain Management include the following except?

• Planning and Control
• Organization Structure
• Risk and Reward Structure
• Process Re-engineering

It is the next stage where all the different departments within a company will work together to help to improve efficiency and reduce cost.

• FUNCTIONAL INTEGRATION

A supply chain is made up of a series of processes that involve an input, a _______, and an output.

• Shipment
• Supplier
• Customer
• Transformation

__________ conflict; conflicts between different levels of the same channel. Most common conflict. Example between retailer and wholesaler.

• Vertical

Which term is often confused with supply-chain management?

• Operations
• Strategy
• Logistics
• Regimentation

Which of the following is not a component of 4 PL?

• Control room
• Resource providers
• Information
• Recycling

What is the set of processes that plans for and controls the efficient and effective transportation and storage of suppliers from suppliers to customers?

• A. Supply chain execution
• B. Logistics
• C. Demand planning
• D. Supply chain planning

________________ is valuable both as a form of advertising and for protection and storage from a logistical perspective.

• purchasing
• public relations
• packaging
• liaising
• None of these

The major decision areas in supply chain management are

• Planning, production ,distribution, inventory
• Location, production, scheduling ,inventory
• Location ,production ,inventory
• Location ,production, distribution, marketing

Which function of an organization generates demand?

• Finance
• Production
• Marketing
• Transportation

Which statement regarding typical supply chain flows is best?

• The flow of goods is upstream and the flow of information is downstream.
• The flow of goods and information goes both ways.
• The flow of goods is downstream but information is held by all companies.
• The flow of goods is downstream and the flow of information is upstream.

In this stage, the products are delivered to the customer at the destined location by the supplier. This stage is basically the logistics phase, where customer orders are accepted and delivery of the goods is planned.

• Plan
• Develop
• Make
• Deliver
• Return

Which of the following is a key to SCM success?

• A. Be future oriented
• B. Listen to signals from telecommunications equipment and plan accordingly
• C. Wean suppliers off traditional business practices
• D. Make the sale to the manufacturers

Plan, source, make, deliver, and return are the five basic supply chain management components.

• True
• False

Is the sharing of events, transactions and data between business processes, typically in real time

• Supply Chain Management
• Customer Relationship Management
• Process Integration
• Supply Chain Performance Measure
• Distribution Network

Which is the correct order of the 5 essential stages of supply-chain management?

• Source. Make. Plan. Deliver. Return.
• Plan. Source. Make. Deliver. Return.
• Plan. Make. Source. Deliver. Return.
• Source. Plan. Make. Deliver. Return.

What is the Supply chain process that links suppliers to manufacturers?

• Upstream
• Internal
• Downstream
• Extended

Just-in-time/SCM purchasing requires the following condition:

• Many suppliers
• Short-term contracts
• Cooperation between purchasing and suppliers
• Continuous competitive bidding

Minimum and maximum stock levels which determine when a reorder is placed and for how much is called:

• Turn over
• Purchase order
• POS
• Reorder points

How long does it take Zara to design, manufacture and distribute a new product item?

• 5 days
• 25 days
• 45 days
• 65 days

Supply chains create value by:

• Increasing profitability and return to shareholders
• Providing multiple variants of products for customers
• Making transaction processing more efficient
• Developing more accurate forecasts

Supply chain includes two flow of resources.

• True
• False

The end processes where a company takes a finished product to the consumer is called __________________

• Upstream Flow
• Ebb and Flow
• Downstream Flow
• Go with the Flow

Which of the following is not a reason for carrying inventory?

To a __________, a marketing channel can be viewed as a route for delivery of finished products to the end users.

• manufacturer

VMI stands for

• Vendor material inventory
• Vendor managed inventory
• Variable material inventory
• Valuable material inventory

___________ has a negative impact on consolidation, increased supplier base and increase in cost.

• MATERIAL ORDERING COST

What are the three generic business strategies? Give at least 1.

• · Least cost

They create parts or products from raw materials and other inputs

• Manufacturers

Instead of lowering prices, what do companies do when developing an operation strategy?

• Find ways to reduce number of employees
• Find ways to cut operations-cost
• Find ways to conduct business in 1st-world countries
• Find ways incorporate technology

What is S&OP?

• A computer model to determine available supply-chain capacity.
• A system for long-range planning of revenues and costs
• A process that provides management the ability to strategically direct its business to achieve a competitive advantage on a continuous basis
• A technique devised by Toyota to optimize operations

__________ conflicts occurs among firms at the same levels of the same chain. Example between factory with another factory.

• Horizontal

The standard that extends the benefits of quality management to all parties that are interested in or affected by a business's operations is:

• ISO 9004:2004
• ISO 9004:2009
• ISO 9001:2004
• ISO 9001:2008

In this stage, this involves not only identifying dependable suppliers but also determining different planning methods for shipping, delivery, and payment of the product.

• Plan
• Develop
• Make
• Deliver
• Return

Reverse logistics is required because

• Goods are defective
• Goods are unsold
• The customer simply change their minds
• All of above

SCM stands for _______________.

• SUPPLY CHAIN MAANAGEMENT

Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a:

• functional layout.
• flexible manufacturing system
• Fixed-position layout
• product-based layout.

The purpose of supply chain management is to...

_________ supports time and place utility by allowing an item to be produced and held for later consumption. It can be held near the location where it will be needed, or transported later.

• transporting
• purchasing
• packaging
• warehousing
• None of these

This flow includes a smooth flow of an item from the producer to the consumer. This is possible through various warehouses among distributors, dealers and retailers.

• material flow

The customers’ customer is upstream in the supply chain.

• True
• False

Using the proper visual communication options like safety signs, can be very effective for supply chain integration.

• TRUE
• FALSE

It can be simply defined as the end-to-end delay in a business process.

• cycle time

A kanban system is also called:

• Japanese MRP.
• a pull system.
• Toyota Ta-co-ma.
• Lean logistics

What is an integrated process in SCM?

• Marketing
• Logistics
• Customer Service
• Shareholding

What is the additional revenue over and above the costs of building a supply chain network?

• Value
• Reverse Supply Chain
• Integration
• Cross-border Sourcing

Use the data to determine what a forecast for period #6 will be using the last period approach. Period# Sales147263328469571

• 47
• 56
• 71
• 06

it adds a semi-permanent storey of storage within a warehouse

• pallet
• mezzanine
• vertical lift modules
• horizontal carousels
• None of these

Reverse logistics is an activity that ensures _____________.

• Productivity
• Quick response
• Reuse and recycling of products
• Quality standards

A location within a supply chain network is known as a:

• Link
• Node
• Network
• Supplier

The seller must pay the costs of bringing the goods to the specified port.

• Cost Insurance Freight
• Free on Board
• Cost and Insurance Paid
• Free Carrier

inventory Management is shallow at ____________

• RETAILER
• WHOLESALER
• STOCKIST
• MANUFACTURER

What are the type flow of resources in the supply chain ? (Could be more than one)

Which of the following is true of AGILE supply

• Agile supply prioritises cost reduction
• Agile supply prioritises adaptability
• Agile supply is best for predictable market demand
• Agile supply is best for commodity products

What is the second step in the supply chain?

• Make
• Store
• Move
• Source

Refers to all the activities associated with the flow and transformation of goods from raw materials stage, as well as the information inflows of which end users avail

• Customer Relationship Management
• Process Integration
• Supply Chain Management
• Supply Chain Performance Measure
• Distribution Network

A person or company that provides repair and maintenance is known as a(n):

• Wholesaler
• Manufacturer
• Retailer
• Service Provider

This is the first stage, and it is when every department or system within a company is managing their own supply chain, and related issues.

• BASELINE

The direction of a flow in a supply chain is often compared to a river, where:

• Suppliers are constantly moving downstream with their customers.
• Upstream is closer to the customer and downstream is closer to the supplier.
• Downstream is closer to the customer and upstream is closer to the supplier.
• The direction of the stream will depend on the type of product and supplier.

This is yet another measure, which is the gauge of total number of orders waiting to be filled.

• Backorder level

What is the main importance of Supply Chain Management?

• To manage workforce effectively
• To enable an organization compete healthily in International Markets
• To be able to withstand harsh economy
• To checkmate fraud and irregularities in company's activities

The supply chain distribution channel includes

• Manufacturer only
• Consumer and Retailer only
• Manufacturer, Warehouse, Retailer and Consumer
• I am not too sure

It’s an manufacturing process usually include raw materials such as woods, steel, water, plastic or chemicals

• Inputs

Which of the following correctly describes a flow within the supply chain?

• The material flow usually moves upstream
• The flow of cash is predominantly downstream
• Exchange of information moves in both directions
• All of the above

Refers to the sequence of processes involved in the production and distribution of a commodity

• Supply Chain

Which of the following is not an area of responsibility for a logistics manager/logistician?

• Inventory
• Purchasing
• Marketing
• Transporting

A relationship conflict with value chain members is important because the success of the product that is marketed dependent on the value chain network members.

• TRUE
• FALSE

Which of these statements about the operations function is best?

• The quality and availability of inputs to the operations function do not matter if the operation is well-managed
• A manufacturing company provides only tangible goods as outputs.
• Operations is the most isolated of all business functions, rarely needing to interface with marketing, finance, or engineering.
• Inputs to the operations function can come from many different places.

No other company in the world is as proficient at "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly a(n):

• core competency
• order qualifier.
• value index.
• mission.

---------------- Means doing the right things to create the most benefit for the company

• Efficiency
• Effectiveness
• Value
• Productivity

which functional area of supply chain is to ensure customer satisfaction with a product or service?

• Customer Service
• Manufacturing
• Inventory
• Warehousing

The word logistics is derived from the

• Greek word logistikos
• Latin word logisticus
• both option 1 and 2
• English word logistics

Which of the following is not an area of responsibility for a logistics manager?

• Inventory
• Purchasing
• Marketing
• Transporting

Allows buyers to assume that suppliers can meet certain product quality and service requirements

• Supplier Management
• Supplier Evaluation
• Supplier Certification
• Strategic Partnership
• Ethical and Sustainable Sourcing

Logistics first came into play in the early 1950’s.

• TRUE
• FALSE

Following the flow of orders, goods and other assets through the global supply chain

• Inventory management
• Order, asset and shipment tracking
• Troubleshooting
• Fosters collaboration and partnerships

True or False: The abbreviation "WIP" in the store phase of the supply chain means "Work-In-Process.

• True
• False

When suppliers, distributors, and customers collaborate with each other to improve the performance of the entire system, they are participating in

• Channel of distribution
• Value delivery network
• Supply chain
• Supply and demand chain

Majority of the consumables in hotels are perishable in nature. TRUE OR FALSE?

• TRUE

Which of the following is not an alternative identified in the service-system design matrix?

What is my complete name, including my middle name?

• JOHN ISMAEL TORIO LAMSEN

To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.

• reduction-inventory management
• supply chain management
• economic order quantity
• just-in-time logistics

__________ is made up of the company, suppliers, distributors, and ultimately customers who “partner” with each other to improve the performance of the entire system.

• Value delivery network

Refers to an extension of questionnaires but is more detailed. It is conducted in a face-to-face format

• In depth Interview

How might stakeholders be negatively impacted by supply and logistics?

• High quality products
• Products arriving on time
• Poor quality products

It is the portion of customer orders that are completed on-time, i.e., within the agreed-upon due date.

• Probality of on-time delivery

Which of these are FUNCTIONS in a supply chain?

The following are the 4 key players on the Physical Distribution Channel except for

• Suppliers - Vendors
• Manufacturers
• Custom
• Wholesalers
• Customers

The supply chain concept originated in what discipline?

In this stage, the products are designed, produced, tested, packaged, and synchronized for delivery.

• Plan
• Develop
• Make
• Deliver
• Return

Which of these are ENTITIES in a supply chain?

Which of the following is not a part of supply chain management system?

• Supplier
• Information Flow
• Distributor
• Competitor

When people talk about a firm's 'first tier' or 'tier one' suppliers, they mean:

• Those suppliers that are first to the market.
• Those suppliers that are that firm’s number 1 priority.
• Those suppliers that are also that firm’s customers.
• Those suppliers that sell directly to that firm.

In an industry, the whole process of the supply of resources for the production of products is also known as __________ activities of the supply chain management.

• upstream

A men's suit is composed of primary material, lining, thread, buttons, and a zipper. Which of these statements is best?

• Thread is an independent demand item
• Suit zippers are a dependent demand item.
• Suits are dependent demand items
• Suit buttons are independent demand items.

1. The purpose of supply chain management is…………….

• Provide customer satisfaction
• Improve quality of a product
• Integrating supply and demand management
• A. Increase production

What is the first step in the supply chain?

• Make
• Source
• Store
• Move

Channels are connected by several types of flows EXCEPT__________.

• payment flow
• promotion flow
• cash flow
• flow of ownership

PMS stands for __________.

• PROPERTY MANAGEMENT SYSTEM

Refers to the principles, practices guidelines that an organization follows when interacting with its customers

• Distribution Network
• Customer Relationship Management
• Supply Chain Performance Measure
• Porcess Integration
• Supply Chain Management

Supply-chain response relates to the following:

Identify the elements of supply chain of an organization of your choice.

This process defines what your supply chain needs to be good at, and it allows you to prioritize supply chain objectives.

• Define and communicate a clear corporate strategy.
• Identify the areas of your corporate strategy that are enabled by the supply chain.
• Align supply chain performance metrics with the corporate strategy.
• Structure your supply chain to optimize the strategic goals.

_Select all the modes of transportation in delivering materials and finished goods in the supply chain.

This method are statistical technique to make predictions, which use expert judgment instead of numerical analysis

• Qualitative Forecasting Method

What is the ability to view all areas up and down the supply chain?

• A. Bullwhip effect
• B. Demand planning software
• C. Supply chain visibility
• D. Supply chain execution software

Vertical marketing system consists of __________ VMS, administrative VMS and contractual VMS.

• corporate

"Ultimately it is the customer who pays the price for service delivered that confirms the value and not the producer who simply adds cost until that point."Who made this statement?

• Lambert Cooper
• Gilmorte
• Keith Oliver
• Tony Hines

What is another term for supply chain coordination?

• Channel coordination
• Distribution coordination
• Sales coordination
• Coordinated chain

Supply chain management is a function that oversees and directs the manufacture, transportation and delivery of goods and services between their origin and their final destination.

• TRUE
• FALSE

Deploy in incremental phases and measure and communicate success is one of the keys to success for SCM.

• True
• False

Why SCOR is needed for companies? ( Choose the best one)

• The companies need to follow the standard processes.
• Standard metrics are available to measure process performance.
• In order to perform in an effective execution on their supply chain.
• To define the standard framework

Refers to previously published materials

• Secondary Market Data Analysis

Comprise warehouses, automated storage and retrieval systems.

• Storage resources

Which of these is NOT one of the seven core ideas of TQM?

• Leadership involvement
• Strategic quality plan
• Value perspective
• Supplier partnerships

is a decision of a company about "make or buy" goods or services.

• outsourcing
• packaging
• purchasing
• warehousing

Refer to the significant benefits from the creation of closer working relationships with customers in terms of long-term, higher volume sales

• Supplier Management
• Supplier Certification
• Supplier Evbaluation
• Strategic Partnership
• Ethical and Sustainable Sourcing

Why most companies outsource their business operation?

• To focus on their area of specialization
• To create good relationship with third party supplier
• To improve transparency of supply chain activities
• To minimize error made by third parties

Which of the following is not part of the triple bottom line?

• People
• Products
• Profit
• Planet

What is the aim for SCM managers?

• More expensive, slower, worse
• Smoother, effective, efficient
• Cheaper, faster, better

Primarily includes the organization and implementation of goods movement in circulation.

• Purchasing
• Logistics
• Supply management
• Supply chain