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Set of formal objective rules enacted by a private or governmental organization that govern management decision-making and establish the legitimacy.
The shortcut combination to DELETE is:
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe must NOT do?
Which storage method requires the use of an accession log?
Legal secretaries perform __________________functions, which include preparing legal documentation that is authorized by the lawyer.
For chronological filing, physical records are arranged by reverse date order within a file folder.
What word processing feature moves text to the next line by striking the enter key?
Communicating non-verbally through conscious or unconscious gestures and movements is called?
Ada wants to duplicate the first sentence in a a paragraph one and insert it as the first sentence in paragraph three. Instead of retyping the sentence, she would use which formatting features?
Confidential information is data that should be kept private or secret from those who are not authorized to have access to this information.
What is the message of a letter called?
To move a file you can...
The shortcut combination to cut is...
What document type is a formal correspondence sent from a business to another business or to an individual?
What spacing should be used between the complimentary close and the keypad signature line?
__________ secretaries work in the medical office environment.
Reg works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
Ada is attending a work meeting. When is it appropriate for her to use her smartphone?
Marge is resigning from her company. Which is the best way for her to communicate this information?
The office administration can be seen as the backbone of a company.
When working in office administration, there are limited opportunities available.
To rename a file you have to...
Which storage method uses the letters of the alphabet to determine the order in which a record is filed?
Ada wants to left align her text at 3 inches on the horizontal ruler. What feature should she use?
The office administrator needs to be organised and a fast learner, pays attention to detail, and has the ability to work on his own as well as in a team.
To open a file you have to double click the file.
The accuracy and efficiency of tracking physical records can be improved using bar codes.
Being a journalist is all about providing support, with duties such as scheduling meetings and appointments, answering phone calls and e-mails, organising documents, making travel arrangements, producing reports and ordering supplies when needed.
The shortcut combination to UNDO is:
In order to comprehend a message, you must be ---.
A subject filing system can be a direct or indirect access system.
Ada is keying a report. What is appropriate alignment for the main title?
As an administrative professional, you generally will be the person who creates a retention schedule for the company’s records.
Documents that have no value to the organization are still considered records and should be kept.
An office manager is responsible for a limited set of administrative tasks.
Ge keyed a business letter at work. All lines in the paragraphs start at the left margin. Which format did he use?
For the alphabetic storage method, a special folder holds records for names that do not have enough records (usually three to five records) to warrant an individual folder.
When Ada's cursor gets to the end of the last line in a paragraph, what is the best way for her to get the cursor to the next line?
Toto is delivering a sales presentation. During his presentation, he should do all the following EXCEPT ---.
When it comes to pursuing a career in ________________, the options are many, and they allow you the opportunity to enter a variety of industries.
Keyboard combinations are better know as:
Which part of the table is centered, bold, and all caps?
Communication skills are vital to individuals and businesses.
Ge needs to place a non-urgent order with the sales representative at an office supply company. What should Ge not do if the representative does not answer the phone?
Ada left out the first word of the sentence. Which operational key on the keyboard will take her to the beginning of the line the fastest?
Pete reminded his assistant to quadruple the space after complimentary close. Why is the space needed?
These include gestures, facial expressions, and body positions.
Most applications of micro-form storage are for records that are accessed frequently.
This is an example of non-verbal communication.
Vertical drawer cabinets are the traditional storage cabinet for physical records
Len is participating in a conversation. Which did not demonstrate a good listening skill?
What are Times New Roman and Arial?
Wendy decided that she wants the title to stand out with a darker font. What formatting option would she use?
Rapport is building a relationship with a customer.
When is it not appropriate to shake hands with someone?
Which storage method requires that each record be read completely to determine the filing segment?
Maria is in a face-to-face interview. Which is NOT an example of positive non-verbal communication?
Working as a ______________ allows you to interact with different people, and it is an occupation that is found in a variety of fields.
The shortcut combination to copy is:
Which of the following is an example of a professional e-mail address?
Which of the following is not an example of proper telephone etiquette in the workplace?
A ______________is responsible for managing the front of the office.
Good customer service is the ability of an organization to constantly and consistently exceed ---.
Office administration also provides the opportunity to work in specialized areas. Roles in these areas may require specialized knowledge of the ______________used in the specific industry.
When writing a personal business letter without letterhead, what should be keyed first?
Records management is the systematic control of records, from the creation or receipt of the record to its final disposition.
Olivia is careful of how she communicates with people at work. Which is NOT an example of positive non-verbal communication?
The shortcut combination to paste is:
The ________________is the face of the company and needs to have excellent written and verbal communication skills, a friendly manner and a professional demeanor.
When should text messages NOT be used in the workplace?
The field provides opportunities to work in__________ environments, and it allows the person to work with a variety of people on a daily basis.
An Image or a photograph will use the following extension.
A _______________ works in the field of law, in a lawyer’s office. They usually work under the supervision of a lawyer.
An example of verbal communication is ---.
This is a statement that a situation is unsatisfactory or unacceptable.
The following are examples of active listening except one.
Which one is not a type of communication?
Along with having the right _____________, the legal secretaries also need to understand the terminology and processes within a law firm.
Carla works at an accounting office. Which of the following should she must not do before sending a wok-related e-mail?
Which of the following items is used to separate the file drawer into sections
Archive Records with historical value that are preserved permanently are called:
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