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Managing Information and Technology

Refers to monitoring and administering an organization's hardware, software and networks and focuses on how to effectively operate information systems.

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This phase covers the removal of the system from active operations.

  • Release Phase
  • Maintenance Phase
  • All of the Above
  • The Retirement Phase

This method splits the high-level org strategy into multiple business objectives and assigns scores for projects against each objective.

  • Objectives matrix

They actively participate with clients in devising solutions to improve services.

  • Operations Manager
  • Technical Manager
  • Field Support
  • None of the Above

A burn down chart is a graphical representation of work left to do versus time.

  • True
  • False

Is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.

  • Configuration Management Database Phases

The portfolio has to be actively managed and monitored.

  • Manage and review the portfolio

Processes that required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, etc.

  • Communication Management

It refers to IT Department’s staff and all end users of the system in conducting business operations.

  • System
  • People
  • Process

Is the process responsible for managing the life cycle of all service requests from the users.

  • Request Fulfillment

Money and resources are the bedrock of all projects and business decisions.

  • Cost

Why it is important to manage data?

  • Data often needs to be accessed quickly
  • Cost to replace data would be very high
  • All of the above

What is a project?

  • It is continuous in nature.
  • All of the Above
  • It has very distinct start and finish.
  • it is an ongoing and permanent with a repetitive output.

Allows the business to fund the projects that most closely align with your company’s strategic objectives.

  • Prioritize and categorize

Is a defined process for logging, recording and resolving incidents

  • Incident Management

Scrum Framework three roles are:

  • Scrum Master
  • Scrum Product Owner
  • Scrum Team
  • Sprint Planning Meeting
  • all of the above

This involves a business compiling a list of projects during the annual planning cycle and supporting them with business cases that show estimated costs,

  • Identify strategic objectives

The boundaries of the project.

  • Scope

It is the way system is setup to conduct a particular business function.

  • System
  • Process
  • People

The systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle.

  • Technical Management
  • User Support
  • IT Operations Management

Is the core of the project manager's tasks.

  • Accountability and Responsibilities

Complete the following: Managing the joint development and implementation of _________ and IT strategies

  • Documents
  • E-business
  • Plan

A visual what-if qualitative analysis that is ideal when there are many subjective factors to evaluate.

  • Decision tree analysis

What is managing information technology?

  • advancement in technology to simplify business processes
  • Enables innovative changes in managerial decision making
  • All of the above

A ratio computation that evaluates the risk versus reward in any project.

  • Cost/benefit analysis

The communication plan needs to be developed once all the stakeholders have been identified and their interests and expectations have been defined.

  • Stakeholder Communication and (5) Meeting and Reporting

This seems like a daunting and asinine task but it is actually key.

  • Stakeholder Engagement

Is the factor of speed

  • Time

Prevents incidents from occurring and ultimately aims for no incidents.

  • Problem Management

It covers documents created during and for the project itself.

  • Project Documentation

________ are executed to start a new business objective and terminated when it is achieved,

  • Strategies – operations
  • None of the above
  • Projects – operational

By assigning weights and scores to projects, the project with the highest score is prioritized.

  • Scoring model

It is responsible for the implementation and operations of all technology infrastructures.

  • Chief Information Officer
  • IT Infrastructure (II) Head
  • Infrastructure Managers
  • None of the Above

It is use to minimize any potential problems that may negatively impact a projects timetable, process, technology, and resources involved in the project.

  • Risk Management

Describes controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.

  • Information Security Management

Refers to the evaluation of a software application prior to the production phase. testing ensures system and component compliance in the application's standard operating environment.

  • The Retirement Phase
  • Maintenance Phase
  • Testing
  • Release Phase
  • Event Management

It is responsible for the day to day management and maintenance of the IT Infrastructure.

  • User Support
  • IT Operations Management
  • Technical management

This aims of incident management is to restore the service to the customer as quickly as possible.

  • None of the Above
  • Incident management
  • Request fulfillment
  • Problem management

This is the simplest component but the most challenging one to execute because of ongoing checks and balances.

  • Project Management Control Process

Components of IT that refers to the way system are setup to conduct a particular business function.

  • . People
  • None of the Above
  • System
  • Process

Portfolio management begins with gathering a detailed registry of all the projects in the company, ideally in a single database, including name, length, estimated cost, business objective, ROI, and business benefits.

  • Build a registry

IT projects have the same start and different finish.

  • True
  • False

IT management processes refer to planning, management control, management of partnerships, and project management of IT activities

  • True
  • False

Is often difficult to measure, and is “fitness for purpose”.

  • Quality

It refers to applications, infrastructure, and other asset that execute and automate business

  • People
  • System
  • Process

It refers to applications, infrastructure, and other asset that execute and automate business Functions.

  • People
  • System
  • Process

What is managing Information and Technology?

  • It uses advancement in technology to simplify business process.
  • Enables organizational and managerial change
  • It includes many of the basic functions of management.
  • All of the Above

It is how information is converted in to the knowledge that is an asset to the organization.

  • Knowledge Management

Is responsible for managing risks that could seriously impact IT services.

  • IT Service Continuity Manager

Ensures that risks and issues are managed effectively and defines the metrics that foster the delivery confidence of the project/program.

  • Assurance

At the beginning of any project or program, there needs to be a consensus on how to identify, classify and prioritize the risks and issues.

  • Risk and Issue Management

__________ is something that helps things to work smoothly today, and requires constant

  • Operational - Strategic
  • Projects - Operational

Which is part of the basic functions of management?

  • Organizing
  • Implementing
  • Documenting

Is similar to Net Present Value, except that it incorporates risk into the formula as commercial and technical success probabilities.

  • Estimated commercial value (ECV)

The project manager needs to take into consideration the amount of rigor that you want to incorporate.

  • Governance Models

A structure used to organize workers.

  • Lifecycle Structure
  • Functional organizational structure
  • a. IT Functional Structure

Is the application of processes, methods, skills, knowledge, and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters.

  • Project Management

Components of IT that refers to applications, infrastructure, and other asset that execute and automate business functions.

  • None of the Above
  • Process
  • System
  • People

Is a methodology for managing software delivery that comes under the broader umbrella of agile project management.

  • Scrum
  • Scope-Cost-Quality-Time Dimensions
  • Scrum project management
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