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Combines computer technology with management decision-making methods to analyse, design, implement and manage information systems in a corporate environment.
An organization that offers the use of software through communication lines is called a(n) __.
A _________ is a body of clients that is large enough to attract many other clients.
In order to overcome connectivity issues and reduce security risks, some clients prefer to use a(n) ___ rather than the Internet to connect to application service providers.
To link records from one table with records of another table, the tables must have at least one field in common, and that field must be a ____ field for one of the tables.
True or False: Companies in the same industry competitors often collaborate in establishing a website for one or several purposes.
The ability of websites to serve as prompt exchanges of information has supported another popular business model, the ____ or name-your-own-price auction.
_______ are high-frequency radio waves that can carry signals over long distances with high accuracy.
____________, which are used to accumulate data about expenditures involved in producing specific products, make excellent use of IT to compile pricing data.
True or False: Hardware, in computer terms, refers to the physical components of a computer.
When failure occurs because an organization tries to be on the technological leading edge, observers call it the __.
____ includes cookies and other, more sophisticated applications that are installed on your computer unbeknownst to you and transmit information about you while you are online.
Among the methods for system development, ____ is clearly the best option for many small companies.
______is the attempt by organizations to put procedures and technologies in place to transfer individual knowledge into databases.
True or False: Coaxial cable connects to network devices with RJ-45 plug-in connectors.
On the Web, _____ includes identifying the sites your audience frequently visits.
True or False: Mobile commerce allows people to use their mobile devices to experience an event and react immediately.
A(n) __________ system is used at all levels of an organization, and often by non-managerial staff.
Wireless technologies enable what some people call mobile commerce, or __.
The developers of ______ can obtain the source code free of charge, usually on the web.
Agile methods are an efficient approach to development when a system is ____, when it deals with unstructured problems, and when the users cannot specify all the requirements at the start of the project.
A con artist telephones an employee, pretends to be from his own organization's IT unit, and says he must have the employee’s password to fix a problem. This is an example of ____.
The __________ is an important input to material requirements planning (MRP) applications that includes a list of all raw materials and subcomponent demands.
One objective of data mining is _____, the discovering of patterns in data that can lead to reasonable predictions.
Practically all search engine sites, such as Google and Yahoo!, use __software, and continue to improve the software to provide more precise and faster responses to queries.
________ fulfill organizational needs for reliable data communications while relieving the organization of the burden of providing its own network management and maintenance.
In the ___ phase of transferring data from a transactional database to a data warehouse, the builders create the files from transactional databases and save them on the server that will hold the data warehouse.
True or False: In the capacity of project leaders, senior systems analysts are put in charge of several analysts and programmers.
To prepare for mishaps, either natural or malicious, many organizations have well-planned programs in place, called __.
_____ are entered to manipulate data, including adding, deleting, and updating data.
In most cases when both positions are encountered in one organization, the chief technology officer (CTO) reports to the __.
True or False: Input devices, most commonly computer monitors and printers, deliver information from the computer to a person.
True or False: Database management systems structure files, store data, and link records.
Which of the following is true of objective-oriented programming languages?
In most expert systems, the knowledge base is built as a series of ____ rules.
The implementation of a new IS, also called ____, consists of two steps: conversion and training.
Many organizations have found that if they accumulate _____, they can use it for important management decisions, such as researching market trends or tracking down fraud.
The combined storage of both data and the procedures that manipulate the data within an object is referred to as _____.
A(n) __with a modem is very slow (usually no faster than 56 Kbps), so most users and small businesses today are turning to faster connections that use digital signals throughout the connection, such as DSL
A(n) ____ problem is one in which an optimal solution can be reached through a single set of steps.
True or False: Material requirements planning (MRP) programs use long-range forecasts to put long-lead material on order.
True or False: An alliance can be created to enable customers to use the same technology for purchases from different companies.
The American Stock Exchange (AMEX) has a special department to prevent _____ of the securities under its supervision.
_________ refers to an organization's initiative of adding to a product or service to increase its value to the consumer.
True or False: The permissive model of software licensing permits anyone to use, modify, and make applications with the code, but not to use it in proprietary products for sale or licensing.
_____ allows clients to take advantage of the vendor’s experience that the vendor hasgained through work with many clients in different environments.
The two units in the CPU are the arithmetic logic unit and the _______.
True or False: Symmetric encryption is also called “public‐key” encryption.
True or False: A typical geographic information systems (GIS) consists of a database of quantitative and qualitative data from which information is extracted for display.
Many North American and European countries have outsourced development of well-defined applications to professionals in other countries, an act often referred to as ___.
If someone from outside a company accessed the company’s computer without authorization and used it for any purpose whatsoever, the act would be __under the laws of every state in the United States.
_____ involves high volumes of data compiled from traditional, ordinary business activities, as well as newer, nontraditional sources.
True or False: Fiber optic technology uses electricity to represent bits.
The __model provides application software developed and maintained by a third-party provider and offered to organizations for a recurring fee.
The goal of is not to gain small incremental cost savings, but to achieve great efficiency leaps—of 100 percent and even 1000 percent.
True or False: The majority of problems in the business world are structured.
True or False: Compilers and interpreters are types of programming language translators.
Since ________ reduces the amount of paper in organizations, some of its most enthusiastic adopters are companies in paper-intensive fields such as law, retail, insurance, and banking.
The standard ______ was developed for devices that communicate with each other within a short range of up to 10 meters (33 feet) in the office, at home, and in motor vehicles.
In the permissive model of software ________, anyone can use modify, and make the software into a product that can be sold for profit.
Probably the easiest way to protect against loss of data is to automatically duplicate all data periodically, a process referred to as data __.
True or False: Inaccuracies affect data integrity.
True or False: Renters of dedicated servers usually have root access, which means they act as unrestricted administrators of that computer.
True or False: Direct marketing is a data-mining application that identifies the reasons customers switch to competitors and predicts which customers are likely to do so.
When building a new database, users must first build a _____.
The popular name of an interface for business intelligence tools is ____.
Companies that want to operate globally must adapt their information systems to changing formal or __standards.
True or False: In dedicated hosting the host dedicates a server to the client, and the client can fully control the content on the server’s disks.
IT companies that provide both hardware and software have seen revenue from ____ service portion of their business grow faster than from the sale of hardware and software.
An alternative for households that cannot obtain cable or DSL connections to the Internet is _____.
True or False: Knowledge management software makes storage and organization of unstructured data more of a challenge.
True or False: While accounting systems focus on recording and reporting financial changes and states, the purpose of human resource management systems is to facilitate financial planning and business transactions.
Transactional data is copied into a ______, which is a separate data repository.
The electronic lines or traces used for communication inside a computer is called the __.
True or False: Few hosting firms provide subscribers with e-mail addresses.
True or False: Radio frequency identification (RFID) technology enables us to conduct transactions and to make payments quickly.
Which of the following is considered a strategic advantage of the first-mover?
The code is large enough to identify more than 100 times the number of products and manufacturers that the 12-digit UPCs could.
True or False: In recent years, enterprise applications have constituted a far larger part of IT expenditures on packaged software.
The Greek word tele, which means “______,” is part of such words as “telephone,” “teleconference,” and other words referring to technologies that allow communications over large distances.
True or False: With digital subscriber line (DSL), the data is transformed into analog signals.
Organizations must use software tools to process data into meaningful information to make _____ useful.
_________ is the raw material in the production of information.
A collection of related records, such as all the records of a college’s students, is called a(n) _____.
__enables application software to run on a computer and manages the interaction between the CPU, memory, storage, input/output devices, and other computer components.
_______ is a process for outsourcing a variety of tasks to a distributed group of people, both online or offline.
_____ transfers visitor inquiries from a busy server to a less busy server for identical information and services.
On the web, an example of alliances is a(n) __________.
The protocol used to transfer and download Web information is ____.
_____ helps the users know what they can find and analyze in the data warehouse.
Compared to the Universal Product Code (UPC), the additional bar in the _____ identifies a product’s country of origin.
A computer network within a building, or a campus of adjacent buildings, is called a ______.
True or False: RSS software called an aggregator or feed reader automatically checks for new content and downloads files from a designated site in the same way as is done for text files from online newspapers.
True or False: An exchange is an extranet for organizations that offer for sale and bid on products and services of a particular type.
The ability to limit users’ views to only specific columns or records gives a(n) __an advantage: the ability to implement security measures.
___________ records sums owed to the organization and by whom.
The of a modern business shows a network of information subsystems that exchange information with each other and with the world outside the system.
A(n) _____ is the field by which records in a table are uniquely identified.
While ____ might sound benign, many privacy advocates claim that it violates privacy rights.
__equips traveling salespeople with information technology to facilitate their productivity.
Programs designed to perform specific jobs, such as calculating and executing a company’s payroll, are collectively called ______.
True or False: For an information system to be an strategic information, one of the conditions is that the information system must serve an organizational goal rather than simply provide information.
__is the proportion of time that the ASP’s systems and communication links are up and running.
The is the most important part of any computer.
Data warehouses could be regarded as a type of ____, where new useful information is the precious find.
______ allow Internet access to anyone within range who uses a wireless-equipped device, provided logging in is not limited by controlled access codes.
True or False: In-house development teams can usually complete a new application project in less time than an IT vendor can.
An expert system uses a(n) __, which is a collection of facts and the relationships among them.
Which of the following is true of operating systems?
The greatest disadvantage of tailored applications is their ____.
True or False: A majority of web users prefer to access the web in English rather than using any other language.
True or False: Popular output devices include the keyboard, mouse, trackball, microphone, and various types of scanners.
When a(n) __tag is attached to a product, it contains a electronic product code.
Companies such as Razorfish, DoubleClick, and Engage Software use ____ to collect consumer data.
Processing more than one program, or processing several parts of a program, at the same time is often called __, whereby each process is a thread.
The data-mining application that identifies which prospective clients should be included in a mailing or email list to obtain the highest response rate is known as ____.
True or False: Small businesses cannot use targeted marketing due to their low budget.
True or False: Businesses that handle business transactions and store large amounts of data in a central computer often use mainframes, which some IT professionals fondly call “big iron.”
The usage of __in web technologies ensures that data exchanged between the SCM systems of two organizations are interpreted correctly.
True or False: The larger the number of companies competing within an industry, the better off each company is.
The most popular OOP languages are Java, Visual Basic, and ______.
A person who holds the position of __must have both technical understanding of current and developing information technologies and business knowledge.
__, the time during which ISs or data are not available in the course of conducting business, has become a dreaded situation for almost every business worldwide.
True or False: A decision is easy to make when one option will clearly bring about a better outcome than any other.
When application developers write code, they use the __ for the operating system on which the application will run.
The concept in which an application service provider offers the use of computer programs through a network (the Internet or private network) is known as ____.
Information systems that help seize opportunities are called __.
A(n) ______ is a network used only by the employees of an organization.
In _______ manufacturing, suppliers ship parts directly to assembly lines, saving the cost of warehousing raw materials, parts, and subassemblies.
__________ use physical characteristics of people, such as fingerprints and retina scans, for authentication and access to physical places and online information systems.
IEEE 802.3, known as __, is the only LAN protocol of significance.
True or False: Ideally, the ISs of manufacturing organizations and their suppliers would be linked in a way that makes them subsystems of one large system.
Businesses use ______ to analyze data.
True or False: Geographic information systems (GISs) are often the best decision aids for map-related decisions.
_________ defines the degree to which a goal is achieved.
OLAP applications are usually installed on a special server that communicates with both the user’s computer and theserver or servers that contain a data warehouse or ____.
_________ is a popular medium for connecting computers and networking devices because it is relatively flexible, reliable, and low cost.
True or False: Modern customer relationship management (CRM) systems can help capture the entire customer experience with an organization, from response to an online advertisement to automatic replenishment of products to proactive service.
Which of the following is a result of forming strategic alliances?
Organizations can achieve competitive advantage if they are powerful enough to __suppliers to their mode of operation or buyers to their product.
__is the process of selecting, exploring, and modeling large amounts of data to discover previously unknown relationships that can support decision making.
True or False: Expertise in narrow domains can be programmed in expert systems.
In an environment where most information technology is available to all, __that are originally developed to create a strategic advantage quickly become an expected standard business practice.
__s software that the developer gives to potential adopters for trial use.
The CPU and primary memory are usually plugged into a circuit board in the computer case called the ______.
True or False: Artificial intelligence (AI) focuses on methods and technologies to emulate how humans learn and solve problems.
True or False: An application service provider (ASP) installs software on a client’s computers.
True or False: Instead of differentiating a product or service, an organization can add to the product or service to increase its value to the consumer.
True or False: A firm gains bargaining power with a supplier when the firm has many competitors.
Agile methods developed out of ___, an application development approach that emerged in the 1980s aimed at cutting costs and time.
Organizations often organize their data warehouse as a collection of __, smaller collections of data that focus on a particular subject or department.
BI software has become so popular in large companies that Microsoft decided to integrate such software into its popular database management system, _____.
True or False: Companies find that the data that they collect directly from consumers provides a full picture of customer needs.
Business intelligence applications access large pools of data, usually transactional records stored in large databases called _______.
True or False: Enterprise resource planning applications are expensive.
True or False: Shipping is the next link in the supply chain after the completion of the process of marketing products.
A temporary IP address assigned to a computer connected to the Internet intermittently for the duration of its connection only is called __.
The term __is associated with a high-speed networking connection, which is required for fast transmission of large files and multimedia material.
Which of the following is a good practice to consider when designing websites for an international audience?
Typically, __________ ISs receive records of routine business transactions—such as the purchase of raw materials or services, or the sale of manufactured goods—from transaction processing systems (TPSs).
True or False: In November 2000, the European union (EU) passed a law that lets consumers file lawsuits against an online business only in the country of the online business.
True or False: Consumers of the final goods and services are involved in B2B trading.
True or False: Serving customers better and faster, as well as learning more about their experiences and preferences, is facilitated by decision support systems (DSSs).
True or False: For many companies, IT is not their core competency and should not be a focus of their efforts.
True or False: Similar to auctions among companies, some Web sites serve as auction hubs for individuals.
__systems are designed to support any and all relationships with customers.
The most important element of an outsourcing agreement for both parties, but mostly for the client, is what professionals call the ____.
__is a process by which one starts with a table that shows broad information and successively retrieves tables of more specific information.
The most common computer-related type of repetitive-stress injury is _______.
__technology enables one server to be virtually split into many addressable servers, each for a different client and with its own domain name.
Raw data is __Correct in information systems to create useful information.
True or False: Practically any mobile-based system that gives a company competitive advantage is a strategic information system.
True or False: Linguistic translation of a website alone can capture cultural sensitivities.
Companies can reduce their inventory by communicating with their suppliers through a shared system and letting them know the exact number of units of each item they need and the exact time they need them.
True or False: A data store is any event or sequence of events in which data is either changed or acted on.
True or False: The terms “data” and “information” mean the same thing.
The ___________ of a specific raw material is the optimal quantity that allows a business to minimize overstocking and save cost, without risking understocking and missing production deadlines.
The process of _____ enables organizations to plan and carefully design their global sites to cater to local needs and preferences.
True or False: Computers collect, store, and process data into information according to instructions people provide via computer programs.
Knowledge management tools build __and help employees access them.
The lack of a ____ in Big Data can make data collected from nontraditional sources a challenge to analyze.
Large __might have many constituent LANs and MANs on different continents.
When a pattern of defects is discovered in a product, _________ helps pinpoint the plant at which it was produced and the particular lot from which it came.
The control unit uses special circuitry called a(n) __, which synchronizes all tasks.
The purpose of __________ is to pinpoint the people and organizations most likely to purchase what the organization sells and to promote the appropriate products and services to those people and organizations.
A _____ is the general logical structure in which records are stored within a database and the method used to establish relationships among the records.
In the context of B2B trading, online advertising is done mainly in two ways: through _____ and through banners.
Businesses such as Amazon.com and Buy.com that transact business only through an online environment are called ____ retailers.
Applications that can be integrated with other software to create new useful applications are called ______.
True or False: An important element of online retailing is the absence of a selection facility similar to a brick-and-mortar store.
True or False: The most important development in hardware to support supply chain management has been a technology called radio frequency identification (RFID).
True or False: The greatest advantage of tailored applications is their low cost.
_____ can be very tiny, about the size of a rice grain, or several square inches, depending on the amount of information they need to contain and the environment in which they are used.
A _____ is a type of malware that spreads in a network without human intervention.
True or False: Organizations avoid telecommunications because these increase costs and office space.
A(n) ___ is a way to authenticate online messages, analogous to a physical signature on a piece of paper, but implemented with public-key cryptography.
Companies that sell online maintain large warehouses and pay for picking, packing, and shipping, three activities known as _____.
____ are excellent tools for building both the data and the models that decision support systems need.
True or False: The three phases involved in building a data warehouse from transactional data are extraction, transforming, and loading.
An increasing amount of ____ in the financial services and many other industries are made in real time using DSSs.
True or False: Controls translate business policies into system features.
In relational database, a record or row is called a _____.
In ____, the voltage of the power decreases, or there are very short interruptions in the flow of power.
True or False: Multiple characters make up a record.
Rather than containing a set of IF-THEN rules, more sophisticated ESs use ____, which are designed to mimic the way a human brain learns.
To __is to make a digital audio recording, usually of voice, and post the file on the Web so that people can download it and listen to it.
__________ are used as a shared resource, connecting hundreds of users to a variety of computers from desktops, laptops, and other servers.
A(n) __creates a temporary table that is a subset of the original table or tables.
True or False: FTTH is point-to-point transmission between two stationary devices, usually between two buildings, as opposed to mobile wireless, in which people carry a mobile device.
Which of the following is true of open source software?
A _______ is an independent memory device and is also known as a thumb drive.
Perpetrators use other people's computers in distributed denial-of-service (DDoS) attacks. Professionals call such computers ____.
A technological challenge to information systems is the way characters are usually represented by _____ in computers.
__applications are programs that enable workers to collaborate in real time over the web.
True or False: Many enterprise resource planning systems are used by service representatives in combination with a telephone.
True or False: Design support systems (DSSs) sort out a good risk as a person or institution that is likely to default on a loan.
Organizations can leverage _____ to communicate with consumers immediately.
True or False: Most mathematical and physical problems are semi-structured.
The most basic metric that can be measured at a site is the number of ____.
As computers convert to operating systems that support _____, displaying different character sets should be less of a problem.
True or False: IEEE 802.15 is a family of wireless protocols, collectively known as Wi-Fi.
_____ are applications that combine features of two or more online applications.
Some companies offer specifically designed ______ to analyze shoppers’ behavior at their sites based on captured data such as pages viewed, options clicked, and the sequence of pages shoppers viewed.
Some companies might want to use entire physical servers all for themselves and therefore can opt for _____.
_____ software records individual keystrokes.
True or False: New processor-making technologies let engineers increase the processing speed of computers while enabling computers to use less energy and give off less heat.
When a call is placed on a cellular phone, the signal is first transmitted to the closest , which sends a signal through landlines that dial the desired phone number.
Business intelligence __help executives quickly receive metrics, ratios, and trends in mostly graphic format.
True or False: All countries welcome a policy of free access to information as a means to reaffirm their sovereignty.
True or False: When you purchase an application, whether a computer game or a business program, you purchase a compiled version of the code, that is, the object code.
A unique key can serve as a(n) __.
True or False: Outsourcing is a concept that might encompass more than just commissioning the development of an application.
A(n) __Correct consists of several subsystems, components of a larger system, with sub goals, all contributing to meeting the main goal.
Managers should focus on the asset they must protect, which in most cases is ____, not applications.
The combination of customer relationship management (CRM) and supply chain management (SCM) systems is referred to as _____.
According to the provisions of the Data Protection Law, individuals or organizations that receive __not directly from the subject must identify themselves to the subject.
True or False: Instant messaging (IM) offers users real-time online interactivity.
Intelligent __allow employees to enter questions in free form or close to free form.
__webpages can be built with several programming tools: CGI, Java servlets, PHP, and ASP (Active Server Pages).
Businesses use _______ to save on travel costs and lodging, car fleets, and the time of highly salaried employees incurred on bringing together employees working in different organizations or at different sites in the same organization.
True or False: The design and implementation of information technology need not support an organization’s deployment of globalization.
True or False: Web designers need to be sensitive to cultural differences.
Once criminals have a person’s identifying details, such as a Social Security number, driver’s license number, orcredit-card number, they can pretend to be this person, which is a crime called ___.
Identify the risk factor in decision support systems that lead to ethical issues.
If the cost-accounting procedures of a particular company are so specific that no commercially available software can perform them, the company must develop ____ software.
As an independent memory device, flash memory takes two main forms: as a memory card, and as a(n) ______.
True or False: Neural nets have been very effective in detecting fraud of many types.
True or False: Mathematicians call a sequence of steps a parameter.
A(n) ____ is a Web page that invites surfers to post opinions and artistic work, as well as links to sites of interest.
A _____ can connect dissimilar networks and can be programmed to also act as a firewall to filter communications.
Some software companies, such as Tacit Systems, Hivemine, and Safeharbor Knowledge Solutions have developed , tools that facilitate knowledge sharing through intranets.
The __of a medium is the speed at which data is communicated, which is also called the transmission rate or simply the bit rate.
True or False: People are often denied credit based on the decisions made by machines.
True or False: Designing a website for an international audience usually requires less planning than a national one.
True or False: Switching costs can be explicit or implicit.
True or False: The electronic bill presentment and payment allows bills to be presented automatically, directly from the companies’ information systems to payers’ email addresses, and therefore save labor, paper, and postage.
True or False: Loyalty programs, such as frequent flier and consumer clubs, help organizations amass a steady flow of data about their customers.
____ often help ensure that a user does not receive the same unsolicited information multiple times.
True or False: Storage and retrieval on sequential storage devices are slow but the devices are inexpensive, which makes tapes suitable for backup purposes.
Sometimes a(n) _____ is automatically created using data, such as the date and time of a transaction or the name or password of the user updating the file.
The __considers several factors such as the item’s cost, the discount schedule for large quantities, the cost of warehousing ordered parts, the cost of alternative uses of the money, and other factors
The purpose of ____ is to know the consumers better so the business can serve them better, while streamlining its marketing and sales operations.
Companies that provide IT services are commonly called ____.
A(n) __is software that combines data that is input by the user with the data relationships stored in the knowledge base.
True or False: Since no provider can guarantee 100 percent uptime, ASPs often promise 99.9 percent uptime.
Some companies require workers to create reports of their finding to transfer knowledge into manageable ___.
_________ is used to try to interpret handwritten and printed texts not originally designed for source data entry.
An organization can learn much about its customers, sellers, and itself by mining data warehouses and using OLAP software, but such techniques still do not satisfy another important challenge: how to manage __.
__provide draws for customers that include combined services that are cheaper.
True or False: The process of associating a character-based name such as course.com with an IP address is called domain name resolution, and the domain name resolution service is DNS (Domain Name System).
When organizations use a customer relationship management (CRM) system, the _______ of such systems provide data for the DSS.
A ___________ is responsible for researching, planning, and recommending software and systems choices to meet an organization’s business requirements.
A ____ is a specific area of knowledge.
Which of the following is true of multimedia software?
Clients should not expect vendors to list the service level and ____; the clients must do it.
One way to increase market share is to lower prices, and the best way to lower prices is to ________.
In the field of engineering, DSS models might simulate the ____ environment.
Communication on the Internet primarily follows the network protocol, __, which is actually a set of related protocols.
Multinational corporations must use ____, which are systems that serve organizations and individuals in multiple countries.
An extranet might be viewed as connecting ____ of business partners.
Organizations make proactive initiatives to keep their products from becoming a __, which is any product that is sold for about the same price by a multitude of vendors in a highly competitive market, usually with a thin margin of profit.
True or False: Companies that are growing fast and rely on software for deployment of their operations often hire the services of ASPs.
True or False: The goal of reengineering is to gain small incremental cost savings.
In office LANs, one computer is often used as a central repository of programs and files that all connected computers can use; this computer is called a(n) __.
Mostly, customer relationship management (CRM) systems support three areas: ________, sales, and customer service.
One objective of data mining is __, the finding of groups of related facts not previously known.
Clicking different areas of a map can zoom in and out as well as bring up related information in the form of other maps or text, utilizing the ____ capabilities of the web to the fullest.
__receive signals from outside the computer and transfer them into the computer.
The bandwidth of a communication medium is measured as _______.
__automates the classification of data into categories for future retrieval.
The inclusion of foreign keys to create join tables might cause considerable __, a complexity that has not diminished the popularity of relational databases.
In ____, the client’s website is stored on the host’s same physical server along with the sites of other clients.
Bluetooth is considered a _____ technology, because it typically supports a network used by only one person.
Online retailing, called __, continues to grow throughout the world for several reasons: greater availability of faster communication lines to households, growing confidence in online purchases, and the increasing ability to
In user development of applications, the lack of ____ makes system maintenance difficult at best and impossible at worst.
____________ involves adoption of new machinery and elimination of management layers.
The practice of outsourcing routine activities, such as customer order entry or human resource transactions, is called __.
Companies that are first to adopt advanced systems that reduce labor enjoy __or as long as their competitors lag behind.
True or False: The dialog module of a decision support system (DSS) is responsible for displaying the results of an analysis.
Computer telephony integration (CTI) is a technique enabling a computer to use the digital signal coming through a telephone line as _________ in a computer system.
__receive records of routine business transactions—such as the purchase of raw materials or services, or the sale of manufactured goods.
_____ is one of the primary languages used to compose and retrieve web pages and support the presentation of pictures with marked areas.
__consists of diagrams that describe the following types of software: use case, class, interaction, state, activity, and physical components.
True or False: Hypermedia enables linking text, pictures, sounds, animations, and video.
With a(n) __, a user controls the cursor by moving his or her finger along a touch-sensitive pad.
Spreadsheets and word processors are _____.
A supply chain management is an enterprise application because the systems that support each business process:
In the context of data management, _____ refers to all the occurrences sharing the same types of data.
A carefully drawn can provide a useful representation of a system, whether existing or planned.
__consists of post-implementation debugging and updating (making changes and additions), including adding features that were originally desired but later postponed so budget and time limits could be met.
Changing and manipulating the data in an information system is called ________.
_____ enables business partners to set standards for data formats in Web pages.
The main advantage of Java and JavaScript is that the code produced, called __, can be executed well regardless of the operating system the computer uses.
When ______ a software package, the buyer gains several benefits such as immediate system availability, high quality, low price, and available support.
A(n) ____________ interfaces and interacts with other systems.
The ____________ is responsible for all aspects of an organization’s ISs and is often a corporate vice president.
True or False: Domain names always start with www.
True or False: To retrieve records from a relational database, or to sort them, you must use a key.
Companies might offer two versions of their sites, one for wide bandwidth and another for ____.
To ensure compatibility with other applications within an organization, the organization’s IT professionals should adopt and supply_________tools to interested users.
__in general means hiring the services of another organization or individual to perform some of the work that otherwise would be performed by the hiring organization or its employees.
Images on a monitor are made up of small dots called _______.
True or False: The important factors in choosing a networking medium are availability, current and potential bandwidth, and vulnerability to electromagnetic interference (EMI) or radio frequency interference (RFI).
__is a calculation of the difference between the stream of benefits and the stream of costs over the life of the system, discounted by the applicable interest rate.
_________ tags contain circuitry that allows recording of information about a product.
True or False: A problem that arises with international information interchange is that countries treat trade secrets, patents, and copyrights differently.
True or False: Companies raise barriers to entrants by obtaining legal protection of intellectual property.
In the ______ phase of data warehousing, specialists compare the data in the data warehouses with the original data to confirm completeness.
Light is not susceptible to EMI (electromagnetic interference) and __, which is why fiber optic communication is much less prone to error than twisted pair and radio transmission.
A ____ is a bogus record in a networked database that neither employees nor business partners would ever access for legitimate purposes.
True or False: Vendor selection criteria include functionality, architectural fit, price, services, and support.
A single Wi-Fi router can be connected to a(n) __, which in turn is connected to a wired network and usually to the Internet.
Programs that can handle many different types of data are called _______.
The developers of __do not make the source code of their software public.
__is an expert system that includes instrumentation that connects to the patient’s body and feeds various data about the patient’s condition into the ES to be analyzed for pulmonary diseases.
The combination of _______ and clock rate determines throughput.
True or False: Cookies are always temporary; they are installed only for one session, and are removed when the user leaves the site.
True or False: A paradoxical aspect to IT outsourcing is that while contracts are signed for long periods of time, they typically involve rapidly changing technologies.
__________ help to find the populations and regions that are most likely to purchase a new product or service.
Even if storage cost is not as attractive as that of CDs, portability and the fact that their ports are ubiquitous in PCs might push one toward selecting a ______.
A(n) __is one piece of information about an entity, such as the last name or first name of a student, or the student’s street address.
To accelerate their work, programmers can use one of several __, such as Microsoft Visual Basic, Embarcadero Delphi, Micro Focus COBOL, ASNA Visual RPG, and Visual C++.
A cut-over conversion is also called __conversion.
A(n) ____ is a small file that a Web site places on a visitor’s hard disk so that the Web site can remember something about the surfer later.
True or False: The only language that computer hardware understands is a series of electrical signals that represent bits and bytes.
Expert systems and neural networks are two techniques researched and implemented in a field called __.
_____________ provide customers with cheaper combined service and the convenience of one-stop shopping.
_____ include ERP, SCM, and CRM applications and typically cost millions of dollars.
WiMAX is a(n) ____ technology.
Enter the acronym only
True or False: Online analytical processing (OLAP) applications are powerful tools created specifically for shift employees.
True or False: A fixed variable model offered by the model management module of a decision support system does not change.
Instead of spending money on the purchase of data storage devices, a company can contract with a(n) ____ and have all or some of its files stored remotely on the provider's devices.
True or False: The great majority of business and individual software is open source, that is, software that is developed and sold for profit.
__________ refers to the competitive advantage that a company can achieve by persuading customers that its product or service is better than its competitors'.
The time between generating an idea for a product and completing a prototype that can be mass-manufactured is known as engineering lead time, or _______.
The most important metric in the airline industry is _________, which is how much it costs to fly a passenger one mile of the journey.
_______ is a standard for software that digitizes and compresses voice signals and transmits the bits via the Internet link.
A challenge with traditional file storage is _____.
True or False: A data warehouse is a large, typically relational, database that supports management decision making.
__takes place when an operation switches from using an old system to using a new system.
__enables users to complete a particular application or task, such as word processing, investment analysis, data manipulation, or project management.
A(n) _____ includes a description of a database's structure, the names and sizes of the fields, and details such as which field is a primary key.
True or False: The simplest WAN is a satellite linkup between LANs in two different countries.
__is a magnification or expansion of the amount, types, and level of detail of data that is collected and stored.
By using cookies and recording shoppers’ movements, ____ software can create electronic consumer profiles for each shopper and buyer.
Analyzing an organization’s data and identifying the relationships among the data is called ____.
True or False: Strategic information systems are defined by their technical features per se, and not by how they are used.
_______ use a modular approach, which offers ease of maintenance and efficiency in applications development.
__Applications can easily answer questions such as, “Where are my weakest performing sales offices?” and “What products are selling well?”
The first generation of mobile communication technologies used _____.
True or False: A protocol called Transport Layer Security (TLS) is used for transactions on the Web.
__are sequences of steps, formulas, models, and other tools that systematically reduce the alternatives to a manageable number.
A(n) __is the software that enables the OS to control a device, either one installed inside the computer or an external device such as a flash memory drive.
_____________ are normally responsible for developing cost analyses, design considerations, implementation timelines, and feasibility studies of a computer system before making recommendations to senior management.
In __, the raw data is organized in tables that show information in summaries and ratios so that the inquirer does not have to wait for processing raw data.
True or False: When end users develop applications, they should be encouraged to develop applications that interface with other organizational systems.
The first phase in the supply chain is ________.
True or False: When a line is capable of carrying multiple transmissions simultaneously, it is said to be broadband.
A(n) _____ is created “on the fly” as a result of a query and exists only for the duration the user wishes to view it or to create a paper report from it.
True or False: In a highly competitive industry that traditionally has had a narrow profit margin, JetBlue managed to gain strategic advantage by reducing cost and therefore reducing the price to the customer.
Many banks use automated ____ to determine a client’s creditworthiness.
Contracts for ____ software development might be incompatible with agile development methods.
The cost of damage is the aggregate of all the potential damages multiplied by their respective ____.
Two qualities to check when purchasing a laser or ink-jet printer are speed, measured in ______, and density, measured in dots per inch (DPI).
A(n) ________ is the software that enables the OS to control a device.
True or False: Online analytical processing (OLAP) is increasingly used by corporations to gain efficiencies.
True or False: The messages sent to access data in a database are called protocols.
True or False: Several manufacturers of computer equipment offer individual keyboard-embedded and mouse-embedded fingerprint devices.
True or False: Encryption slows down communication because the software must encrypt and decrypt every message.
A _____ line is made of 24 channels (groups of wires) of 64 Kbps each.
In banking, ____ is employed to find profitable customers and patterns of fraud.
While blogging is publishing text and other visual material, _____ is publishing sound and video.
True or False: A small ad hoc team usually performs a quick preliminary investigation to determine the need for a new system.
The essence of strategy is innovation, so __is often gained when an organization tries a strategy that no one has tried before.
Which of the following conditions must exist for an information system to be a strategic information system?
True or False: A repeater amplifies or regenerates signals so that they do not become weak or distorted.
The number next to ______ refers to data speed in multiples of 51.84 Mbps, considered the base rate bandwidth of a very high connection speed service.
______ is a structured, disciplined approach that facilitates the adoption of new or modified systems by various groups and individuals within an organization.
True or False: Thinking globally and acting locally are ideas that contradict each other.
Online databases that are used with web browsers _____.
_____ is a set of disks that is programmed to replicate stored data to provide a higher degree of reliability.
Word, Excel, PowerPoint, and Outlook are productivity tools in the Microsoft Office ____.
The ability to scramble and code messages through keys that are shared only between the sender and receiver is referred to as _____.
True or False: The developers of proprietary software make the source code of their software public.
True or False: A barrier to potential new market entrants is the high expense of entering the particular market.
_________ is based on UNIX and can be obtained free of charge.
True or False: Technical support involves the quality of the equipment that the hosting company provides, security measures it maintains the sophistication of server and load management, and the technical skills of its personnel.
Studies show that __is not the most common reason for outsourcing.
The customer’s ability to determine the timing and services of their needs from a business organization through a website is referred to as _____.
True or False: A join table combines data from two or more tables.
A(n) ____ is developed to emulate the knowledge of an expert to solve problems and make decisions in a relatively narrow domain.
A decision support system’s _____ module is a database or data warehouse that provides the data for the intelligence phase of decision making.
The most important and pervasive set of protocols for telecommunications and networks today is called _____.
True or False: Traditional retailers, often called brick and mortar businesses, have extended their “storefront” by launching an e-tailing arm.
When soliciting vendor details, the project manager sends a ____ to the vendors identified, requesting general, somewhat informal information about a product.
To turn data into useful information, the system utilizes its ____, which offers a single fixed model, a dynamically modified model, or a collection of models from which either the DSS or the user selects the most appropriate one.
_______ primarily involves modifying programs to meet new business needs, but also debugging of errors that were not detected when testing the developed code.
____ are the main reasons behind the slow adoption of new forms of electronic payments.
True or False: From a technical point of view, online databases that are used with Web browsers are different from other databases.
Brand-name success is a perfect example of __.
In the _____ phase of transferring data from a transactional database to a data warehouse, specialists “cleanse” the data and modify it into a form that allows insertion into the data warehouse.
True or False: Companies that choose not to fully develop their own recovery plan can outsource it to companies that specialize in either disaster recovery planning or provision of alternative sites.
The motive for developing and improving _________ is not monetary, but rather the satisfaction of solving programming problems and the recognition of one’s contribution.
True or False: An advantage of a flat-panel monitor is its lower power consumption.
The Europeans adopted the 13-digit ____ as a standard for universal product codes.
If your last and first name, as well as address and other details appear in the files of the department where you work as well as in the payroll file of the Human Resource department, there is duplication of data, or __.
A company achieves __by using strategy to maximize its strengths, resulting in a competitive advantage.
When using a(n) _____, the user enjoys the knowledge and experience that have been accumulated by other people over many years.
True or False: Web page development packages expedite development of webpages.
While a database itself is a collection of several related files, the program used to build databases, populate them with data, and manipulate the data is called a(n) __.
Identify an advantage of certifications.
The term ________ refers to the sequence of activities involved in producing a product or service.
True or False: With single sign-on, users are required to identify themselves every time they access each of several different systems.
______ are point-to-point dedicated digital circuits provided by telephone companies.
In the ____ phase of decision making, the method for considering a data is designed.
__is sometimes called TV cable or simply “cable” because of its common use for cable television transmission.
True or False: Legacy systems are older systems that organizations decide to continue to use because the investment in a new system would not justify the improved features or because the old systems have some advantage that cannot be obtained from newer systems.
True or False: If the return on investment (ROI) of an economic analysis is negative, the system is economically feasible, or cost justified.
_____ encryption is defined as encryption that comprises two keys: a public key, and a private key.
When a system is developed by a software vendor for a wide market rather than for a specific client, conversion often takes place at ___.
The meaningful information gleaned from data warehouses using software tools is referred to as ____.
________ is a feature that enables a user to access additional information by clicking on selected text or graphics.
A DSS’s ____ is a database or data warehouse that provides the data for the intelligence phase of decision making.
______ determines the look and location of text, pictures, animations, and other elements on a Web page.
Storage area network (SAN) identifies large quantities of data, called _______, and therefore can transfer and back up large amounts of data at a time.
General-purpose applications are available as __; that is, they come ready to install from an external storage medium such as a CD or a file downloaded from a vendor’s website.
__combine ideas for making potentially winning business decisions and ideas for harnessing information technology to implement the decisions.
A(n) ____ is required when it is not possible to exploit expertise by coupling quantitative data from a database with decision models.
True or False: Telecommunications has made business processes less efficient.
Which of the following patents does Priceline.com hold that prevents competitors from entering its business space?
is the most common programming language for creating Web pages and other information viewable in a Web browser.
Information that can be gleaned from stored data is ____.
True or False: Project management tools enable the creation and manipulation of local or shared databases.
_____ are measures taken to ensure that only those who are authorized can use a computer or network or to certain applications or data.
Among the general statistical models, a(n) ______ model is the best-fit straight-line relationship between two variables, such as sales and the money spent on marketing.
A _________ is an array of components that work together to achieve a common goal, or multiple goals, by accepting input, processing it, and producing output in an organized manner.
True or False: Enterprise resource planning systems cannot be used for managing daily operations.
To optimize employee benefits, some companies use special software, incorporating a(n) __that determines the optimal health and retirement plans for each employee based on factors such as marital status, age, occupation, and other data.
In a _________, a market rarely remains the domain of one organization for long; thus, competition ensues almost immediately.
____ software closely conforms to an individual unit’s subculture, which makes the transition to a new system easier for employees.
DAS, NAS, and SAN often include __, whereby data is replicated on different disks to enhance processing speed and fault-tolerance.
True or False: Companies prefer their decision support systems (DSSs) to access the data warehouse rather than the transactional database.
____ is meant to guarantee that the experts have passed tests that ensure their skills.
To ensure against interruptions in power supply, organizations use ____ systems, which provide an alternative power supply for a short time, as soon as a power network fails.
Linking among documents involves __technologies, and embedding information such as sound and video clips in documents uses multimedia technologies.
__are total losses of electrical power.
When a radio frequency identification tag is attached to a product, it contains a(n) ________.
True or False: Object-oriented databases (ODBs) do not store records, but data objects, which is an advantage for quick updates of data sets and the relationships among them.
Current microcomputers have words of _____ and 64 bits.
True or False: If the first statement that an interpreter checks is free of syntactic errors, it inteprets the statement into object code and makes the computer execute it.
______ is a standard method of wireless communications, specifically for high-speed data transmission for mobile phones.
When both the sender and recipient use the same secret key, the technique is called ____.
A(n) ____ diagram is used to describe the flow of data in a business operation.
Ford created a joint venture with General Motors Corp. and DaimlerChrysler to establish __, a website that serves as an electronic market for parts suppliers who can bid online on requests for proposals posted by the automakers.
__are constraints and other restrictions imposed on a user or a system, and they can be used to secure systems against risks or to reduce damage caused to systems, applications, and data.
When the process of manufacturing products is complete, the next link in the supply chain is __.
Hardware or software that blocks access to computing resources is called a(n) ____.
Coding a message into a form unreadable to an interceptor is called ____.
According to the ____, all legal matters are confined to the country from which a site operates.
True or False: 3GLs are significantly less procedural than 4GLs.
True or False: Data-mining software searches through large amounts of data for meaningful patterns of information.
The purpose of __________ is to track every financial transaction within a company, from a few cents to multimillion dollar purchases, from salaries and benefits to the sale of every item.
Outcomes rarely respond in equal measure to changes in ____, which are categories of data considered when following a sequence of steps.
______are often designed to quickly present predefined business metrics, such as occupancy ratios in hotels and hospitals, or inventory turns in retail.
True or False: While many versions of Linux can be downloaded free of charge from the web, most firms prefer to purchase a packaged version.
True or False: A direct link to a wireless router or access point creates a hotspot.
True or False: Data warehouses replace transactional databases.
The ________ is the maximum number of bits that the control unit can fetch from primary memory in one machine cycle.
In a(n) monitor, the inner side of the screen has a layer of tiny phosphoric dots, which make up the pixels.
True or False: One of the most useful manipulations of object-oriented databases (ODBs) is the creation of a new table from two or more other tables.
True or False: Authorities usually deal with unauthorized use of computers as theft.
In airlines, the purpose of DSSs is to find the proper pricing to maximize the overall revenue from selling seats for each flight.
True or False: Optical bar recognition senses data encoded in the series of thick and thin black bars in bar codes.
True or False: Languages such as HTML and XML are incompatible with geographic information systems (GISs).
Different ____ can significantly impact what a company may or may not display from its servers.
A major effort of most businesses, especially retail businesses, in using customer relationship management (CRM) systems is to collect ____ about customers.
The _______ mediates applications and the computer, and controls peripheral devices.
True or False: Global Trade Item Numbers (GTINs) have to be modified to support global supply chains.
The first step in systems analysis is ____, which determines whether there is a real need for a system and whether the system as conceived is feasible.
In 1976, Europeans adopted the 13-digit European Article Number (EAN), while American companies used the 12- digit __.
True or False: The purpose of marketing is to track every financial transaction within a company—from a few cents expenditure to a multimillion-dollar purchase, from salaries and benefits to the sale of every item.
An ES is constructed with a set of rules, but as data on real successes and failures of decisions is accumulated and fed into the system, the __refines the rules to accomplish a higher success rate.
____ is a tool used to translate MS-Word documents to multiple languages.
___________ have been used to provide service via the Web, such as helping residents find locations of different services on a city map or plan travel routes.
True or False: Much of the extraction, transforming, and loading (ETL) activity involved in data transfer can be automated.
The speed of receiving from a network is called __.
A(n) __consists of one or more rigid platters installed in the same box that holds the CPU and other computer components, or attached externally to the computer, usually through a USB port.
True or False: Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.
True or False: When an application is developed especially for an organization, specific program goals and custom requirements are considered during the development process.
__________ specifically refers to the efficiency of human resources.
True or False: Since access to information can connote power, the database administrator must be astute not only technologically but politically as well.
The purpose of _______ is to manage computer resources and perform routine tasks that are not specific to any application.
A repeated field that links records between two tables, is a primary key in one table, and a(n) ____ in the other field.
True or False: Offshoring has caused layoffs of programmers in Western countries and created much bitterness among those professionals and supporters of local labor.
For some business needs you must use a(n) __, a combination of two or more fields that together serve as a primary key, because it is impractical to use a single field as a primary key.
True or False:
OLAP applications can process ____ records per second.
In the database approach, a(n) ____ is any object about which an organization chooses to collect data.
Identify a principle of the Directive on Data Privacy that conflicts with U.S. practices.
The research company IDC argues that almost half of the work that ____ do in organizations has already been done, at least partially.
The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as ______.
True or False: In direct access, records are organized sequentially.
True or False: In the IT arena, outsourcing has a single meaning.
True or False: The use of e-mail, instant messaging, and voice mail has brought some secondary benefits to business communications by establishing a permanent written or electronic record of, and accountability for, ideas.
__________ are used to execute transactions in which financial institutions transfer huge amounts of money using electronic funds transfer (EFT).
To group knowledge into manageable data, companies use ___ software.
True or False: A schema describes the structure of the database being designed: the names and types of fields in each record type and the general relationships among different sets of records or files.
The model uses the object-oriented approach to maintaining records.
The job of a(n) __involves the creation of new systems or the modification of existing ones.
True or False: A computer connected directly to the Internet backbone—the highest speed communication channels—is called a host.
True or False: Database fields are limited to holding text and numbers.
Medical ____ help diagnose patients and suggest treatments.
A(n) _______ is one for which there is no algorithm to follow to reach an optimal solution.
The ____ part of the DSS that allows the user to interact with it is called the .
True or False: When investing in securities, such as stocks and bonds, it is important to know the prices of securities in real time.
Indirect costs in time and money spent adjusting to a new product that competes with the old is an example of implicit __.
Companies should not rely on end users to develop applications that ____.
__________ are expenses incurred when a customer stops buying a product or service from one business and starts buying it from another.
A(n) __is involved in creatively deciding how to represent the organization on the web.
In addition to communication that takes place between computer components, communication occurs between computers over distances called __Correct.
One of the most interesting developments in worldwide telecommunications is __through the Internet: anyone with access to the Internet can download one of several free applications that help locate and download files from any online computer.
According to the European union, people ____.
__Correct are facts or conclusions that have meaning within a context.
Before licensing a particular software package, the company should test the system using ____, which is comparing actual performance against specific quantifiable criteria.
Knowledge management attempts to transfer individual knowledge into __.
The major advantage of mobile phone is that _______.
True or False: The fact that countries have different laws has little impact on global business in general, and on e-commerce in particular.
True or False: Eight-bit bytes are not sufficient for languages with larger numbers of characters, such as Chinese.
eBay’s success demonstrates the strategic advantage of the __, an organization that is the first to offer a new product or service.
True or False: With encryption, the original, unencrypted message is called ciphertext.
______ is a secured protocol used for confidential transactions.
__is marketing over the telephone and it makes extensive use of IT.
_____ has fewer restrictions on storage space and transactions, and since only one site resides on the disks, no other site can affect its functionality.
__is the study of the comfort and safety of human beings in their working environment.
The relational database model consists of __which are used to contain records.
In the __phase of decision making, decision makers collect facts, ideas, and beliefs.
The conceptual blueprint of a database is called a(n) ____.
The recent trend in less rich countries is to adopt ____ to avoid high costs.
A dynamic __application responds to commands by composing tables “on the fly.”
The country-of-origin and country-of-destination principles deal with the issue of ____.
The part of the BI software application that parses the questions entered by employees is known as the ____.
When executives talk about productivity tools, they really mean computer programs, commonly known as software _____.
True or False: Redundancies increase expected downtime in business information systems.
True or False: The greater the number of interdependent systems, the greater the expected downtime.
CIOs often cite ____ as an effective way to bring down the amount of work their subordinates must do.
Material requirements planning (MRP) programs use _______ to put long-lead material on order.
Thinking of an organization in terms of its suborganizations or subsystems is called _________.
__can be rewritten and hold its content without electric power.
The enforces a privacy law called the Directive on Data Privacy.
Both data-mining and OLAP software are often integrated into ____ for the purpose of collecting business intelligence about customers.
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