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Production Operations Management with Total Quality Management

Teaches how to efficiently manage production operations with a focus on quality management principles and practices on consistently improving business.

total quality management

lean manufacturing

six sigma

kaizen

continuous improvement

process optimization

production planning

inventory management

supply chain management

hospitality management

The goal of _________ is the elimination of discomfort an injury risk due to work.

  • Human resource
  • Job design
  • Ergonomics
  • Visual workplace

It is a way of looking at and then controlling the processes which are present in the business organization.

  • Business organization management
  • Business accounting management
  • Business process management
  • Business marketing management

Ethics allows individuals to be consistent in our judgment.

  • True
  • False

The main aim of production schedule is to schedule the amount of work which can easily be handled by plant and equipment with interference.

  • True
  • False

The following are retrenchment strategies for the corporate level except for

  • Turn around
  • Strategic alliance
  • Liquidation
  • Divestment

There is just one activity involved in the supply chain management.

  • True
  • False

Business organization could exist without operations management and supply chain.

  • True
  • False

It is the process of influencing an organized group towards accomplishing its goals.

  • Leadership
  • Supervision
  • Management
  • Organization

It refers to an improvement to the traditional way of doing business

  • Operations management
  • Strategic management
  • Production management
  • Total quality management

Which of the following does not included in the decisions related to business that can be made through demand forecasting?

  • Fund management
  • Marketing goods and services
  • Production process planning
  • Raw material purchasing

Business process management is not a one-time exercise.

  • True
  • False

Quality leaders do not prioritize attention to internal and external customers.

  • True
  • False

Decrease outsourcing is the result of globalizing the operation of companies in order to source products and services from low cost and better quality suppliers.

  • True
  • False

The first step in the product design process is _______ .

  • Concept development
  • Product planning
  • Production ramp-up
  • Detailed Engineering

In DMAIC process, learning is built from permanent to temporary solution for difficult problems:

  • True
  • False

Most of the business organization's decisions are made under risk and uncertainty conditions.

  • True
  • False

All products are tangible.

  • True
  • False

In the KAIZEN event method, individuals who are skilled in the method and tools such as process or quality improvement experts are the ones who lead a team.

  • True
  • False

A visual workplace is defined by devices designed not to visually share information about organizational operations.

  • True
  • False

It refers to the process of the right capacity type to the right kind of customer at the right price at the right time with the purpose of maximizing yield or revenue.

  • Cost management
  • Yield management
  • Sales management
  • Resource management

Only human resource professionals are responsible for HRM practices.

  • True
  • False

Quality management includes_________ such as operations and evaluations.

  • strategic planning, resource allocation and other systematic quality activities
  • strategic planning and other systematic quality activities.
  • Resource allocation and other systematic quality activities.
  • strategic planning and resource allocation

Discouraging teamwork is a must for quality leaders.

  • True
  • False

In implementing DMAIC process, there should be no skipping of crucial steps so as to increase the chance of a successful project.

  • True
  • False

The key principle to visual workplace is to install vital information visually as close to the point of use as possible

  • True
  • False

To propel support information more precisely and rapidly to a "strategic" level of decision that must be "human" and cannot be eliminated, project management actions which are based on data should be modeled in advance with greater ease and communication.

  • True
  • False

The manufacturing schedule serves as the basis for all subsequent activities related to scheduling.

  • True
  • False

HRM practice which refers to providing employees with such things likes shares of company stocks and profit-sharing programs.

  • Selectivity in recruiting
  • Incentive pay
  • Information sharing
  • Employee ownership

Qualitative forecasting method wherein ideas and opinion of group of high level managers or experts is pooled.

  • Market research
  • Executive judgment
  • Sales force composite
  • Delphi method

Which of the following is not a characteristic of a DMAIC process?

  • Data-driven
  • Costumer-focused framework
  • Structured problem-solving
  • Non-structured problem solving

Physical database modeling depends on the software already being used in the business organization.

  • True
  • False

Finding out whether the actual production is done as planned should be done by the customers.

  • True
  • False

One factor in choosing a location which refers to the nearness of the market in the business location.

  • Raw material
  • Transportation cost
  • Market
  • Land

Supply chain is all about managing relationship with suppliers and customers.

  • True
  • False

It refers to assessing and choosing job candidates are involved in this process.

  • Recruitment
  • Human resource planning
  • Selection
  • Job analysis

Success of business usually lies on the goods and services they offer in the market.

  • True
  • False

Which of the following is not example of output quantification?

  • Person who will manage the findings
  • Frequency of use cases developed and tested
  • Added functions to an application
  • Frequency of defects found and solved

Demand forecasting helps in the long-term planning.

  • True
  • False

Issues in designing products and services become important when there is a potential harm to the environment.

  • True
  • False

Which of the following is true to value engineering?

  • Value engineeringmay change the present stage of the product or operation
  • In value engineering, workers, subcontractors and engineers come togetherTo make a team with knowledge and experience.
  • Value engineering worked out mostly with the help of knowledge and experience
  • Value engineering indicates product application at its design stage.

A process which stimulates everyone in the business organization with an objective to achieve greater satisfaction in the work environment.

  • "Quality circle"
  • Quality control
  • Quality assurance
  • Quality management

Communication is the key for relationship between and among the following: management/supervisors, customers, and colleagues/employees.

  • True
  • False

Deciding on what to benchmark is the first step in the benchmarking process.

  • True
  • False

Level of competition influence the demand forecasting process.

  • True
  • False

It is usually applied in hotels, rentals, freight transport and telecommunications.

  • Yield management
  • Scheduling
  • Aggregate planning
  • Service scheduling

By providing workers with the necessary skills through _________ gives assurance that employees and managers can perform their jobs competently and firm's commitment to its employees is demonstrated.

  • High wages
  • Incentive
  • Promotion
  • Training

Forecast or time estimates are past oriented.

  • True
  • False

Which of the following is not included in the 3 key areas to focus in transforming performance management?

  • Alignment
  • Culture
  • State of being stagnant
  • Transformation

For small, large or nonprofit organization, strategy formulation does not vary while strategy implementation varies among the different sizes and types of industries.

  • True
  • False

Documenting the specification of products should be done in product and service designing.

  • True
  • False

No business organization could exist without operations management and supply chain.

  • True
  • False

This method relates to Pareto's law, developed early in the twentieth century by Vilfredo Pareto.

  • Value analysis
  • Value engineering
  • JIT inventory
  • Relative cost ranking

Which of the following steps is not included in Delphi method?

  • Future purchasing plans of customers are solicited.
  • All group statements are collected and summarized by the coordinator.
  • Summary is provided by the coordinator
  • Another set of questions are given to each group member including the feedback as to the input of other experts.

The image of the site where the business will be located has nothing to do with its success.

  • True
  • False

Routing refers to deciding when to start and when to complete a particular production activity.

  • True
  • False

Organization's unit cost of production can fall as it expands because _________.

  • It becomes financially advantageous to adopt existing technologies.
  • It becomes financially disadvantageous to adapt existing technologies.
  • It becomes financially advantageous to adopt obsolete existing technologies.
  • It becomes financially advantageous to adopt no technology at all.

Production management helps in the expansion of business.

  • True
  • False

Hiring and laying-off workers are not allowed in the constant workforce strategy.

  • True
  • False

Which of the following is the first step in designing a job?

  • Design the job.
  • Analyze tasks.
  • Implement the new job design gradually.
  • Assess current work practices.

It refers to the making decisions on the best physical arrangement of all resources that consume space within a facility.

  • Intensive planning
  • Premise planning
  • Layout planning
  • Location planning

It refers to how a team or an organization do the analysis of workforce and determination of steps which should be taken to prepare for future talent needs

  • Strategic workforce planning
  • Training
  • Sales planning
  • Measurement practices

If workers can be able to perform multifunction by operating multiple equipments at the same time, multifunctional workforce can be achieved.

  • True
  • False

Stage in the product life cycle wherein product designing and development are critical.

  • Maturity
  • Introduction
  • Growth
  • Decline

These strategies are based on understanding, anticipating and influencing behavior of consumers in order to maximize profits or revenue from a fixed, time- limited source.

  • Inventory strategies
  • Multidisciplinary handling strategies
  • Variable pricing strategies
  • Several aspects of management control

Which of the following is true with regards to capital productivity?

  • With the given level of input and inefficient use of existing technology, output increase can be achieved.
  • With the given level of input and efficient use of existing technology, output increase can be achieved.
  • With the given level of input and efficient use of existing technology, input increase can be achieved.
  • With the given level of input and inefficient use of existing technology, input increase can be achieved.

There is no guarantee that the worker is able to accomplish what is required in a safe and healthy fashion if there is a properly designed job.

  • True
  • False

One of the objectives to achieve in performance measure is to identify which processes needs improvement.

  • True
  • False

A reliable channel of communication should not be present aside from the reliability of the company's suppliers.

  • True
  • False

Which is not a characteristic of service?

  • Cannot be inventoried
  • Intangible
  • Tangible
  • Labor intensive

Small screening designs seem to be particularly favored by Taguchi adherents.

  • True
  • False

Which of the following is not present when there is no proper job design?

  • System
  • Work overload
  • Repetitiveness
  • Limited work control

Value engineering helps the business organization in this aspect.

  • Lowering operation and management costs.
  • Developing negative attitude in the staff
  • Decreasing procedural efficiency
  • Maximizing paper works

Which of the following is not included in the importance of production management?

  • Spread effect
  • Creates utility
  • Boost morale of employees
  • Higher standard of living

Selecting the right product to produce followed by selecting the right design for the product.

  • Select one:
  • True
  • False

Yield management has no disadvantage.

  • True
  • False

To produce useful goods and services that will satisfy the needs and wants of customers is not an objective of production management.

  • True
  • False

Involvement of employees increases labor and management problems.

  • True
  • False

Which of the following is not a characteristic of a good product design?

  • Usable
  • Profitable
  • Expensive
  • Differentiated

A more sophisticated and detailed business analysis are required for a new product idea that survives the new product development screening stage:

  • True
  • False

A DMAIC approach wherein individuals who are skilled in the method and tools such as process or quality improvement experts are the ones who lead a team.

  • Individual approach
  • KAIZEN approach
  • Team approach
  • 5s approach

Because business firm estimates the current demand for the products that it offers in the market, it enables the business to move ________ to achieve the set goals and objectives.

  • Forward
  • Backward
  • Sideward and backward
  • Sideward

It is data-driven strategy utilized to improve processes.

  • Logical and physical database modeling
  • Physical database modeling
  • DMAIC process
  • Logical database modeling

Total quality management (TQM) is an overnight process.

  • True
  • False

Products should be planned and produced effectively because they are key to success for a manufacturing business.

  • True
  • False

Which demand forecasting objective is described in this sentence: It aims to help the organization to determine the size requirement of the plant for production.

  • Planning long-term activities
  • Deciding the production capacity
  • Arranging finance
  • Controlling sales

Demand forecasting is a sales estimate during a specified time in the future based on the proposed _________ plan and a set of a specific uncontrollable and competitive force.

  • Production
  • Marketing
  • Administrative
  • Auditing

A strategy for a sustainable chain which consist of three related aspects of selection, evaluation and development.

  • Supply chain collaboration
  • Social initiatives
  • Supplier relationship
  • Global governance and accountability

Effective communication is one of the keys to motivation because __________ need to know that they are important individuals and members of the business organization.

  • Managers
  • Employees
  • Employers
  • Customers

The last step in the product design process.

  • Production ramp-up
  • Detailed engineering
  • Concept development
  • Product planning

Examination of trends which is a form of productivity analysis helps determine problems _________ they become crisis and enable to have early adjustment and corrective action.

  • After
  • Before
  • During
  • Before and after

The master schedule serves as the basis for all subsequent activities related to scheduling.

  • True
  • False

Most of the business organization's decisions are made under no risk and certainty conditions.

  • True
  • False

The real test of quality which is an affirmative indication or judgment that the manufacturer/supplier of product or service has met the important specification requirements, contact or regulations and the state of meeting requirements.

  • Quality control
  • Quality
  • Conformity
  • Quality management

Cost but not the size of land should be considered in locating the business.

  • True
  • False

Another term for fixed position layout is ________.

  • Project type layout
  • Functional layout
  • Combination layout
  • Assembly line layout

Basically, product and service designing has

  • ethical and environmental issues
  • legal and ethical issues
  • legal, ethical and environmental issues.
  • legal and environmental issues

Which of the following steps should be done after measuring the performance and informing the managers that the outcomes are outside the limits?

  • Modifications will be executed, if necessary.
  • From the accepted limits, analyze deviation.
  • Measuring the performance and managers will be informed if the outcomes are outside the limits.
  • Performance targets, standards, and tolerance limits for the objectives are established.

It refers to something that is being made and with a purpose to be sold to consumers.

  • Product
  • Object
  • Specimen
  • Thing

A _________ is defined by devices designed to visually share information about organizational operations

  • Product differentiation
  • Visual workplace
  • Competitive advantage
  • Human resource

A Manufacturing layout which is possible where an item is being made in different sizes and shapes.

  • Product layout
  • Process layout
  • Combination layout
  • Group layout

Which of the following is the 4th function of production management?

  • Selection of production process
  • Selecting right production capacity
  • Quality and cost control
  • Production planning

_________ is the major thrust of TQM.

  • Continual process improvement
  • Strategic and systematic approach
  • Total employee involvement
  • Fact-based decision making

To ensure that building and selling the right product to the right person with the right message at the right price and through right channels is materialized, research is conducted on _________.

  • market size, competitors and trends
  • market
  • market size, competitors, trends and customers.
  • market sizeand competitors

Time gap between the in and out in the process time is longer when process layout is utilized.

  • True
  • False

He is the one who buys or patronizes products and services.

  • Supervisor
  • Customer
  • Manager
  • Supplier

Quality control process will be far less effective without sound leadership.

  • True
  • False

It is all about the measuring the whole system in a certain firm if each part is working good - if the output is greater than the input in processing the said output.

  • Labor productivity
  • Capital productivity
  • Personnel productivity
  • System productivity

Plant layout designs must be created in a way that the need of manufacturing parts in batches is removed.

  • True
  • False

Empowering people is not a need at all because they have it already but business organization must help the said employees to take on their power.

  • True
  • False

The third stage of the product life cycle wherein the product has already stabilized standard for the production such product.

  • Maturity
  • Introduction
  • Decline
  • Growth

It refers to the planning, acquisition, utilization and control of physical resources employed in the provision of goods and services.

  • Human resource management
  • Sales management
  • Production management

Which of the following advantages does not belong to the product layout?

  • With minimal handling cost for materials.
  • Less in-process inventory
  • Needs lower investment
  • Small amount of work - in - process inventory

Product layout is recommended for batch production.

  • True
  • False

If the system mission is to introduce a strict order in production-like processes, the best process view to use is the workflow.

  • True
  • False

In this step of strategic management process, external and internal environments are scanned and end with monitoring of organization's activities.

  • Strategy formulation
  • Strategic implementation
  • Evaluation and control
  • Environmental scanning

Business organization sets prices of products according to its ________ in the market.

  • Appeal
  • Supply
  • Sales
  • Demand

It refers to the value that each worker or employee creates per unit of his input.

  • System productivity
  • Capital productivity
  • Labor productivity
  • Personnel productivity

It is when there is a long-term commitment between two or more business firms with a purpose of specific goal and objective attainment by maximizing the participant's resource effectiveness.

  • Partnering
  • Agreement
  • Management
  • Organization

Alignment of product mix is not needed in developing new products.

  • True
  • False

What production management function which deciding on the type of machines, material handling system, type of technology, etc is included?

  • Selecting right production capacity
  • Selection of production process
  • Production planning
  • Production control

Finding out whether the actual production is done as planned should be done by the manager.

  • True
  • False

Value engineering helps business organizations in optimizing construction expenses.

  • True
  • False

Which is not included in the physical database modeling?

  • Database design documentation
  • Attributes
  • Server model diagram
  • _Feedback documentation of users

One of the less rewarding new product development phases is the prototype testing.

  • True
  • False

There should be a realization that achievement of competitive advantage through the workforce is not a one day shot deal.

  • True
  • False

In group layout, the material or its major components remain in a fixed location and machinery,

  • True
  • False

The businessman should first gather data and information about the demographic and economic features and characteristics of the areas as prospective location for the business.

  • True
  • False

In analyzing the data, there will be no uncertainty.

  • True
  • False

Functional area in an organization which is responsible for the production of goods and services to customers.

  • Finance area
  • Marketing area
  • Operations area
  • Management area

A maturity stage of data driven approach which includes decisions on how you will make the measurements

  • Choice of measurement metrics for the project
  • Data analysis
  • Data collection
  • Support for decisions

Supply chain managers are valued by business firms because they help control and reduce supply chain cost which can result to dramatic increases in business profits.

  • True
  • False

Designers of product actually work with other professionals such as marketers and engineers.

  • True
  • False

The horizontal processes interconnecting the different functional specialties which are often organized into vertically structure department are the focus of TQM.

  • Integrated system
  • Total employee involvement
  • Process-centered
  • Strategic and systematic approach

In every business, demand plays a critical role in the areas of management.

  • True
  • False

Costumers usually buy these products immediately, frequently and without comparing them with other products or without buying effort.

  • Convenience products
  • Unsought products
  • Shopping products
  • Specialty products

The first step in the strategic management process is ________ .

  • Environmental scanning
  • Strategy formulation
  • Evaluation and control
  • Strategic implementation

In screening ideas, business firm should consider _________.

  • Competition, company's existing products and needs of the market .
  • Competition, company's existing products , needs of the market and their shortcomings
  • Competition only
  • Competition and company's existing products

A factor that may influence the choice of business location which refers to cost with regards to getting the raw materials for the business production or stocks for sale

  • Transport cost
  • Land cost
  • Labor cost
  • Energy cost

_________ is the first step in the value analysis process.

  • Orientation
  • Evaluation
  • Information
  • Analysis

Quality is sum of characteristics and features of products which bears on its ability to satisfy implied or stated customer's needs.

  • True
  • False

The goal of ergonomics is the increase of discomfort an injury risk due to work.

  • True
  • False

Which of the following is not a cause of variation in forecast accuracy?

  • Certain industries may have greater aggregate analyst coverage, which can lead to better marginal information gathering and more accurate consensus estimates.
  • Forecast accuracy is likely to be affected by the innate skill of the analyst.
  • Accounting factors can be another link in the relationship between accuracy and industry.
  • Instability of operations among industries is varied.

Economic viewpoint has nothing to do with obtaining demand forecasts.

  • True
  • False

The last step in the workforce planning?

  • Identify the gaps
  • Consider the future needs
  • Analyze the organization's talent and supply
  • Find the solution

Demand forecasting also enables the government to coordinate activities related to import and export and plan international trade.

  • True
  • False

Inventory control is interpreted as accounting control and operating control.

  • True
  • False

One of the objectives of value analysis is to keep the production costs down.

  • True
  • False

Another name for constant workforce strategy.

  • Pure level
  • Pure chase
  • Pure hybrid
  • Mixed

The fourth step in collecting detailed data and information in the investigation stage of value engineering.

  • Obtain pertinent and complete information.
  • From the best sources, gather all types of information.
  • Get the facts.
  • Get all available costs.

In choosing a business location, the entrepreneur or business man should carefully assess the environment which is right for the business.

  • True
  • False

It revolves around all the issues which are related to satisfying customer's needs, planning customer interactions and fulfilling orders perfectly.

  • Procurement
  • Customer interface
  • Distribution
  • Planning

Continual improvement drives the business organization to be both less creative and unanalytical in finding ways to become more ineffective and uncompetitive at meeting expectations of stakeholders.

  • True
  • False

A business firm may not make demand forecasts for different regions and fix sales targets for each accordingly.

  • True
  • False

Project management decisions should be based on a concrete basis of quantitative data and objective fact measurement which should only be influenced by experiences and intuition at the later date and should be applied to that specific context.

  • True
  • False

Producing ineffective products ensure success in business.

  • True
  • False

When the system mission is to integrate existing subsystems ________ .

  • utilization of state flow is advised.
  • the best process view to use is the workflow.
  • the best process view is the input/ output flow.
  • agent-related view is advised.

It means product works well and functions as stated and promised.

  • Useful
  • Desirable
  • Usable
  • Profitable

Demand forecasting aims to help the business organization to estimate its financial requirements.

  • True
  • False

Demand forecasting plays a critical role in budget making by estimating the cost and expected income or revenues.

  • True
  • False

The more educated an employee means lower human capital and of course labor productivity becomes higher too.

  • True
  • False

The business operations of a certain business firm and the industry where the business belongs are _________ of variation in forecast accuracy.

  • Effects
  • Determinants
  • Factors
  • Causes

Customer needs are constant.

  • True
  • False

_________ allows individuals to be consistent in our judgment, provide reasons for beliefs and to examine opinions critically.

  • Labor standard
  • Job design
  • Ergonomics
  • Ethics

It is an internet based application through which electronic messages are exchanged between and among people.

  • Extensive markup language
  • World wide web
  • Electronic mail
  • Web enabled EDI

Inefficient and cost ineffective flow of goods and materials from the suppliers, through the business organization and to the customers is the focus of logistics.

  • True
  • False

Value engineering may change the present stage of the product or operation while in value analysis, changes are executed at the initial stages only.

  • True
  • False

A time series model of forecasting which refers to weighted average procedure wherein weights decline exponentially as the data become older.

  • Trend model
  • Exponential smoothing
  • Moving average
  • Regression

When there is the resources of productivity are measured separately, there is

  • Total productivity
  • Total factor productivity
  • System productivity
  • Partial productivity

Qualitative approach in forecasting include the methods consisting mainly of inputs which are _______ and often defy precise numerical description.

  • Subjective
  • Prevalent
  • Common
  • Objective

In this method, the business firm produces a product or service that is preferred by buyers.

  • Job structuring
  • Cost leadership
  • Product differentiation
  • Work organization

The American Society for Quality Control was recognized in _________.

  • 1960
  • 1946
  • 1970
  • 1980

Forecasting is always an important part of planning, strategy and operation.

  • True
  • False

Which of the following does not belong to the group?

  • Luxury car
  • Printer
  • Detergent powder
  • Camera

Manufacturing schedule is prepared based on the involved type of manufacturing process.

  • True
  • False

It is necessary to prepare report which summarizes the work that has been done, including specific proposals and conclusions.

  • True
  • False

The second step to follow in aggregate planning process is _______.

  • Determining demand for each period.
  • Determining capacities for each period.
  • Identifying organization policies that are important
  • Create and improve alternative procedures and calculate the total cost for each individual procedure.

Planning and booking advertising is nota must

  • True
  • False

It is really individuals who are managing themselves because many individuals are working on a variety of projects.

  • True
  • False

For large and small businesses, location decisions are not important.

  • True
  • False

Which of the following is not included in the importance of production management to business organization?

  • It helps the business to face competition in the market.
  • It facilitates the optimum resource utilization
  • It supports other business organization's functional areas.
  • It helps to maximize the production costs.

These forecasts are needed to determine the future resource requirements.

  • Long-term forecasts
  • Medium-term forecasts
  • Short-term forecasts
  • Short and long term forecasts

Product reliability can be improved by making conduct of product testing less priority.

  • True
  • False

Production management helps the business to face competition in the market.

  • True
  • False

Demand forecasting aids an organization in controlling its production and activities related to recruitment.

  • True
  • False

It refers to primary operating characteristics of a product.

  • Reliability
  • Performance
  • Conformance
  • Features

It is the time between when analyst submits an estimated projects sales forecast and the company announcement of the actual estimated projected sales. It relevantly affects the accuracy of forecasts.

  • Forecast horizon
  • Firm size
  • Earnings type
  • Analyst following

Deciding on what to benchmark is the last step in the process of benchmarking.

  • True
  • False

Which of the following business premises is not suited for production operation business?

  • Warehouse
  • A small office
  • Manufacturing plant
  • Storage facility

Assessing and choosing job candidates are involved in the recruitment process.

  • True
  • False

It refers to deciding when to start and when to complete a particular production activity.

  • Control
  • Routing
  • Planning
  • Scheduling

_________ is a well-documented determinant of forecast accuracy. Larger firms usually have more accurate forecast.

  • Earnings management
  • Analyst following
  • Earnings type
  • Firm size

Which of the following process is not included in product design?

  • Defining appearance of product
  • Specification of materials to be used
  • Setting standards for performance
  • Defining of environment in which service will take place.

It is an act of creating something useful.

  • Advertising
  • Production
  • Production management
  • Productivity

Which of the following processes are included in production management?

  • planning, acquisition, utilization and control of physical resources employed in the provision of goods and services.
  • planning, acquisition and utilization of physical resources employed in the provision of goods and services only.
  • Planning and acquisition of physical resources only.
  • Planning the physical resources only.

Employees with the use of their expert knowledge of the process, make better decisions.

  • True
  • False

Quantitative approaches in forecasting are subjective.

  • True
  • False

Principle of total quality management wherein a series of steps which take inputs from suppliers, both internal and external and transforms them into outputs that deliver to internal and external customers is a process. In order to detect unexpected variation, definition of steps required to carry out the process and continuous monitoring of performance measures are done.

  • Process centered
  • Customer focused
  • Integrated system
  • Continual improvement

Which of the following items need to be forecasted in business?

  • The prices of raw materials, the prices of supplies and required products, prices of competitor and the general market prices.
  • The prices of raw materials and the prices of supplies only.
  • The prices of raw materials, the prices of supplies and required products and prices of competitor only.
  • The prices of raw materials, the prices of supplies and required products only.

The second step in the implementation phase of value engineering is to ________.

  • Develop an implementation plan.
  • Execute the plan.
  • Perform an audit.
  • Monitor the plan to completion.

Which of the following is not included in the reasons why a certain business will be choosing to change the business premises?

  • To be more convenient for your customers.
  • To lower the business costs
  • To have venue for relaxation
  • To have more business space

_________ is a method of designing and developing products wherein the different stages run simultaneously rather than consecutively.

  • Statistical process control
  • Taguchi's quality design
  • Concurrent engineering
  • Benchmarking

There is a need to include plan in the action monitoring.

  • True
  • False

Marketing area is responsible for securing resources related to finances at favorable price as well as the allocation.

  • True
  • False

Mismatching supply and demand of output over the medium time range up to approximately 1 year into the future is the concerned of aggregate planning.

  • True
  • False

Which of the following does not belong to the importance of production management to business organization?

  • It facilitates the optimum resource utilization
  • It helps in introducing old products.
  • It helps in the expansion of business.
  • It helps to minimize the production costs.

They are the agents who actually perform the activities.

  • Prepared participants
  • Reluctant participants
  • Active participants
  • Passive participants

Which of the following is not included in the short-term objectives of demand forecasting?

  • Deciding the production capacity
  • Formulating price policy
  • Controlling sales
  • Formulating production policy

These are utilized to find non-compliances to requisites or defects.

  • Response metrics
  • Efficiency metrics
  • Productivity metrics
  • Quality metrics

It is utilized in assessing the available resource use.

  • Quality metrics
  • Response metrics
  • Productivity metrics
  • Efficiency metrics

Good product design can provide competitive edge.

  • True
  • False

If a business firm has products and services with "high quality", it cause them to market the said product ineffectively.

  • True
  • False

In the identifying relationship, the primary key of parent entity is inherited by the child entity as a non-primary key attribute.

  • True
  • False

In idea generation, listing of customer needs and the identification of ________ are done.

  • existing weaknesses in one's products, gaps in your product range and product areas.
  • existing weaknesses in one's products.
  • existing weaknesses in one's products and gaps in your product range.
  • existing weaknesses in one's products and product areas.

It refers to cross-functional coordination, integration and development of product simultaneously.

  • Product planning
  • Product designing
  • Concurrent engineering
  • Product conceptualization

The size of the plant should conform to the organization's sales requirement.

  • True
  • False

In choosing a location, consider the present but not the future needs of the business.

  • True
  • False

The systematic process which business organizations use every time they want to conduct a study or the product's function is the _________.

  • Value engineering analysis
  • Value analysis
  • Value engineering
  • Customer value

A usual layout problem wherein all the given material must be laid out, minimizing simultaneously the total space or transportation of resources between items or while some additional constraints between the items.

  • Fixed size, fixed contents
  • Varying size, fixed contents
  • Fixed size, varying contents
  • Fixed shape, varying contents

For compiling business requirements and representing the requirements as a model, logical database modeling is required.

  • True
  • False

Through demand and supply forecasting, the number and types of employees needed to carry out successfully its overall plan are estimated.

  • True
  • False

The 5th process in the supply chain management.

  • Planning
  • Production
  • Procurement
  • Customer interface

In choosing a location, there is only one option and that is to buy the place for the business.

  • True
  • False

It refers to evaluating how the manufacturing of goods was done and if there is a need to take corrective actions.

  • Process evaluation
  • Logistics
  • Purchasing
  • Inventory control

Which of the following are the benefits of introducing new products effectively?

  • Greater market share and price premium
  • Greater market share, price premium, quick reaction to competition and present of industry standard.
  • Greater market share
  • Greater market share, price premium and quick reaction to competition.

Forecasting can play a relevant role in many areas in business.

  • True
  • False

Technology level constitutes a relevant factor in obtaining demand forecasts which are reliable.

  • True
  • False

Useful forecast about future uncertain events are not essential.

  • True
  • False

Which of the following is not a limitation of functional layout?

  • Capital and space are tied up by work-in-process.
  • Due to number of set-ups, productivity is lowered.
  • Time gap between the in and out in the process time is longer.
  • The line output is decided by the bottleneck machine

All products follow all five stages of product life cycle.

  • True
  • False

To provide the foundation for the entire value engineering study, completing the information is essential.

  • True
  • False

A lot of wasted energy, time and confusion may result from a effective layout.

  • True
  • False

The main aim of production schedule is to schedule the amount of work which can easily be handled by plant and equipment without interference.

  • True
  • False

In new product prototype and market testing, assign a team member who has a strong skill in project management to coordinate or manage the development and delivery process of the product.

  • True
  • False

_________ is being created through product differentiation if the customers of business organization are willing to pay enough to cover any extra cost in the production.

  • Visual workplace
  • Competitive advantage
  • Labor standard
  • Job design

Quality is "fitness for intended use".

  • True
  • False

It is not a good idea of looking for other business in the locality that might complement products and services to be produced by the business.

  • True
  • False

"Quality circle" is a _________ group of employees with the same work, in the same work area or doing similar work type who meet voluntarily in regular basis , for about an hour every week to identify, analyze and resolve work-related problems, leading to improvement in the total performance and work life enrichment.

  • well-known
  • Small
  • Big
  • Hidden

It isutilized in assessing the available resource use.

  • Metrics of predictability
  • Response metrics
  • Productivity metrics
  • Efficiency metrics

Assigning workloads to each assigned work station in a manner that the every work stations has approximately same amount of work to be done is the purpose of _________.

  • Layout facility
  • Location
  • Line balancing
  • Layout planning

Production management is important to business organization but not to the customers and to society.

  • True
  • False

A process dynamic view wherein order of activities is the focus of this dynamic view.

  • Input/output flow
  • Agent-related workflow
  • Workflow
  • State-flow

A business firm should attempt to deliver a "perfect order" to every customer always.

  • True
  • False

It is a systematic process which involves demand anticipation for the organization's products in future under set of uncontrollable and competitive forces.

  • Directing
  • Demand forecasting
  • Business planning
  • Controlling

It refers to a coordinated effort to achieve product or service that did not exist before a given level of quality.

  • Project
  • Performance
  • Product
  • Service

It is an HRM practice which refers to Providing employees with such things likes shares of company stocks and profit-sharing programs.

  • Employment security
  • High wages
  • Information sharing
  • Employee ownership

The first principle in total quality management (TQM) which refers to the level of quality is determined by the customer.

  • Customer-focused
  • Process-centered
  • Continual improvement
  • Integrated system

Entity relationship diagram demonstrates the _________ between the different data categories and shows the different data categories required for the database development.

  • disaffiliation
  • difference
  • relationship
  • commonality

In forecasting sales volume, which of the following topic/s in research can be the basis?

  • customer needs and market.
  • size of existing customer base and market
  • customer needs and size of existing customer base .
  • customer needs, size of existing customer base and market.

Expanding output with a little required output may be achieved as the organization adopts new organizational structures, develops and applies new technologies and approaches.

  • True
  • False

Demand forecasting aids in fulfilling the post-decided objectives of any business organization.

  • True
  • False

This should also be considered especially when the business where specialist skills are required.

  • Labor skills
  • Customer service
  • Site suitability
  • Expansion potential

Which of the following does not included in the qualitative methods of forecasting?

  • Market research
  • Executive judgment
  • Sales force composite
  • Moving average

The manufacture, conversion or the assembly of materials into finished goods or parts for other products are involved in this process.

  • Production
  • Distribution
  • Planning
  • Procurement

In this process, the objective is to create a long and short-range supply chain strategies which are effective.

  • Distribution
  • Procurement
  • Production
  • Planning

Human resource requirements are met easily through demand forecasting.

  • True
  • False

Success of business usually never lies on the goods and services they offer in the market.

  • True
  • False

Clear communication should be ensured in managing supply chain.

  • True
  • False

The goal of ergonomics is the elimination of discomfort an injury risk due to work.

  • True
  • False

_________ in a supply chain context involves any change in the product or process which results in increased efficiency.

  • Social initiatives
  • Innovation
  • Supply chain collaboration
  • Stakeholder engagement and diversity

Performance, features and warranty are not part of product quality.

  • True
  • False

Relative cost ranking is one technique used in project identification.

  • True
  • False

Marketing new product approach which includes identifying the price for an entry-to market, a premium price and a minimum sale price.

  • Get professional advice
  • Develop a pricing strategy
  • Develop a sales plan
  • Contact your distributors

Through production documents, costs are increased.

  • True
  • False

When all the business requirements have been gathered, logical database models are basically determined by the logical database models.

  • True
  • False

Which of the following is included in the activities of business process management?

  • Disorganizing around outcomes.
  • Standardizing only one process in the enterprise.
  • Establishing processes and assigning ownership.
  • Building radically new or "perfect" ones

Which of the following is the 3rd step in designing a job?

  • Design the job.
  • Implement the new job design gradually.
  • Analyze tasks.
  • Assess current work practices.

These are utilized in strategic planning wherein market opportunities, environmental factors and internal resources should be taken into account.

  • Medium and short-term forecasts
  • Long-term forecasts
  • Medium-term forecasts
  • Short-term forecasts

The Preparatory work of KAIZEN event method is completed by the process or quality improvement expert ad is centered on the define and measure phases.

  • True
  • False

Value engineering helps business organization in _________.

  • Improving quality management
  • Maximizing paper works
  • Developing bad attitudes in employees
  • Placing workers in low position

Which of the following does not include in the time series models in quantitative forecasting?

  • Moving average
  • Exponential smoothing
  • Trend models
  • Regression

Planning is not needed in production management.

  • True
  • False

It is a focused methodology for carefully listening the customers' voice and then effectively responding to those customer's needs and expectations.

  • Concurrent engineering
  • Taguchi's quality design
  • ISO 9000
  • Quality function development

One of the objectives of value analysis is to keep the production costs up.

  • True
  • False

To help operations manager in determining the status of a project, an easy to use graphical tool is used and that is the _________.

  • CAM software
  • PERT chart
  • CAD software
  • Gantt chart

In any business, core processes need to be managed with cross functional decisions and dialogues.

  • True
  • False

Which of the following steps to follow in the product and service designing should be done after translating the needs and wants of customers into product and service requirements.

  • Develop new products - products and services
  • Refine existing products and services.
  • Formulate objectives with regards to quality
  • Formulate targets with regards to costs

Supply chain management improve financial positions.

  • True
  • False

The following are the barriers of total quality management except for

  • Lack of effective measurement of quality improvement
  • Lack of management commitment
  • Presence of leadership for quality
  • Deficiency of cultural dynamism

In this principle of total quality management, all employees participate in all activities in the business organization towards the achievement of common goals.

  • Total employee involvement
  • Process-centered
  • Integrated system
  • Continual improvement

Which of the following function of productivity measurement and alignment is described in this sentence: Together with the cost data, productivity analysis helps in the evaluation of proposed changes to existing processes or products and introduction of new ones.

  • Diagnose problems
  • Support innovation
  • Define productivity and direct behavior
  • Facilitate planning and control

On which of the following conditions does yield management applicable?

  • Higher marginal cost of serving additional customer compared to low marginal capacity change cost.
  • Service capacity is unperishable.
  • Relatively fixed capacity or fixed resource amount.
  • Service organization does not face competition.

An overall management function aspect which determines and implements policy on quality.

  • Conformity
  • Quality policy
  • Quality assurance
  • Quality management

Performance appraisal with an objective to improve employees' performance let them know how they are doing and provide a basis for_________ and other purposes related to the future of employees.

  • salary increase, promotions
  • salary increase, promotions, counseling
  • salary increase, counseling
  • promotions , counseling

It refers to the degree to which a design of a product and operating characteristics meet established standards.

  • Feature
  • Conformance
  • Reliability
  • Performance

Implementation of concurrent engineering can be challenging but the competitive advantage means it is beneficial in the long term.

  • True
  • False

Ineffective human resource management can gain a competitive advantage over competitors.

  • True
  • False

Assessing and choosing job candidates are involved in the selection process.

  • True
  • False

Supply chain management has nothing to do with improving the business financial positions.

  • True
  • False

Monitoring performance and providing feedback means to check progress towards a purpose is being provided by the measurement system.

  • True
  • False

Product design should be according to the ________ requirements.

  • Manager's
  • Customer's
  • Supervisor's
  • Employer's

By making own estimates called guess estimate or taking the help of market research agencies or specialized consultants, business organization can forecast demand.

  • True
  • False

He is the one who designs or modifies the work to fit the worker and not in the other way around.

  • Ergonomist
  • Job analyzer
  • Human resource specialist
  • Job analyst

The process of establishing time at which to start and complete each event or operation comprising a procedure.

  • Aggregate scheduling
  • Yield management
  • Inventory management
  • Scheduling

The first step to follow in forecasting task wherein understanding of the way the forecasts will be used, who requires the forecasts, and how the function of forecasting fits within the organization requiring the forecasts is required.

  • Gather information
  • Choose and fit models
  • Conduct preliminary analysis
  • Define the problem

Determining the cost and select those ideas which can be practically implemented are usually involved in the process of _________.

  • Evaluation
  • Innovation
  • Analysis
  • Information

Level of inventories must be monitored by the production manager because if there will be overstocking, the working capital will be blocked and spoilage, wastage and misuse of materials may happen.

  • True
  • False

The following are management control aspects except for

  • Revenue streams management
  • Rate management
  • Marketing management
  • Distribution channel management

To match the demand for the product, right production capacity must be selected by production management.

  • True
  • False

Productivity measurement and alignment function wherein examination of trends which is a form of productivity analysis helps determine problems before they become crisis and enable to have early adjustment and corrective action.

  • Support innovation
  • Define productivity and direct behavior
  • Monitor performance and provide feedback
  • Diagnose problems

In the manufacturing business, managers' focus on scheduling the activities needed to transform raw materials into finished goods.

  • True
  • False

It refers to a marketing activity which includes doing an aggregate plan for the production process in advance for about 6 to 18 months for the management to have an idea on what quantity of materials and other resources are to be purchased and when.

  • Scheduling
  • Vendor selection planning
  • Aggregate planning
  • Human resource planning

With the objective to fulfill requirements for quality, _________ are used as operational techniques and activities.

  • Quality assurance
  • Quality controls
  • Quality management
  • "Quality circles"

The third stage of the DMAIC process.

  • IMPROVE process performance by addressing and eliminating root causes.
  • MEASURE process performance
  • ANALYZE the process so as to determine variation root causes, defects or poor performance.
  • ANALYZE process performance by addressing and eliminating root causes.

If feedback on quality problems is faster and surer, ________ quality products can be manufactured.

  • high
  • medium
  • low
  • lesser

Concurrent engineering is a short term strategy and with a long term benefits too to business firms.

  • True
  • False

that should be considered by employees.

  • True
  • False

Which of the following is the second step in choosing for the business premises?

  • Choose a location.
  • Decide between the two: buying or leasing the business premises.
  • Find and inspect business premises which will suit the present and future needs and activities of the business.
  • Organize the procurement or purchase or lease of the said premises.

Demand forecasting's objective which refers to helping in setting the sales target that will serve as the basis for evaluating sales performance.

  • Controlling sales
  • Arranging finance
  • Formulating production policy
  • Formulating price policy

Measuring and managing personnel or employee productivity are important things that should be considered by employer.

  • True
  • False

How a product looks, sounds, feels, tastes or smells is a matter of reflection of individual preference and personal judgment.

  • True
  • False

This demand factor is important to consider because a business has a future goal of expansion and if the space is limited, it will not materialize one of the proofs of business success which is the expansion.

  • Expansion potential
  • Customer convenience
  • Site suitability

If the system mission is to navigate each process to its goals and objectives, utilization of input/output flow is advised.

  • True
  • False

Cellular layout is the other name for product layout.

  • True
  • False

The objective of this value engineering stage is to put the recommended alternatives before the decision-makers in such convincing terms which they will accept them

  • Implementation phase
  • Development phase
  • Presentation phase
  • Audit phase

The focus of logistics is the flow of goods and materials from the suppliers, through the business organization and to the customers, with efficiency and cost effectiveness as its ________ priority.

  • Third
  • First
  • Second
  • Fourth

There are _________ steps to follow in assessing the viability of new product.

  • 9
  • 8
  • 7
  • 10

Which of the following is the third item in the order processing checklist?

  • Check if the product is in stock.
  • Contact delivery company
  • Record completed delivery
  • Record product and client details.

To satisfy the demands of customers which is to have a good quality products at cheapest prices, production manager should continuously improve quality of products.

  • True
  • False

Demand forecasting is not important in deciding for business expansion.

  • True
  • False

The business firms around the business location should be considered too because this will ensure that these will benefit the company itself

  • True
  • False

Which of the following does not affect the process of demand forecasting?

  • Price of goods
  • Caprices of management
  • Competition level
  • Types of goods

Production management facilitates the optimum resource utilization

  • True
  • False

It is a set of partially ordered activities intended to reach a goal.

  • Business process
  • Business course
  • Business venture
  • Business management

Issue on production orders for starting the operation is involved in _________.

  • Production control
  • Inspection
  • Dispatching
  • Loading

It is a top down leadership approach which entails top management transparency and accountability towards all stakeholders of the extended supply chain.

  • Innovation
  • Product life cycle assessment
  • Supplier relationships
  • Governance

Business firms value supply chain managers because they increase the utilization of large fixed assets such as warehouses, plants and transportation vehicles in the supply chain.

  • True
  • False

Managers must act in the present to control and monitor the project phase evolution with a comparison on the milestones to targeted dates of completion.

  • True
  • False

Demand forecasting aids in estimating the ________ requirement in the future so that the raw material regular supply can be maintained.

  • Labor
  • Capital
  • Labor and capital
  • Raw material

The fourth step in generating new products.

  • Generating and screening ideas for new products
  • Launching and commercializing new products
  • New product prototypes and market testing
  • Business analysis of new products

The first stage of data driven approach to project management is ________ .

  • Data analysis
  • Data collection
  • Choice of measurement metrics for the project
  • Support for decisions

Employees in the business organization should be empowered.

  • True
  • False

The policy in quality is authorized by top management and but not forms an element of the corporate policy.

  • True
  • False

Candidates for employment may be recruited internally but not externally.

  • True
  • False

The type of business premises for the business depends on its activities.

  • True
  • False

These are industrial products used in operations and production.

  • Materials and parts
  • Capital items
  • Unsought products
  • Supplies and services

The following qualities should look for in a supplier except for

  • Reliability
  • Quality
  • Quantity
  • Value for money

The first step to following in forecasting tasks is _______.

  • Gather information.
  • Define the problem.
  • Conduct preliminary analysis.
  • Choose and fit models.

Process layout is recommended for batch production.

  • True
  • False

Matching supply and demand of output over the medium time range up to approximately 1 year into the future is the concerned of aggregate planning.

  • True
  • False

It refers to measure of ability of a business firm to produce goods and services from the given number of resources: capital, human resource, land, knowledge and time.

  • Production
  • Operation
  • Productivity
  • Management

Value analysis worked out mostly with the help of knowledge and experience while value engineering requires specific technical knowledge.

  • True
  • False

It is the subjective dimension of quality.

  • Aesthetics
  • Conformance
  • Durability
  • Perceived quality

Scheduling is irrelevant tools for manufacturing where it can have a major impact on the process productivity.

  • True
  • False

Which of the following should not be considered in using the best forecasting models?

  • Availability of historical data
  • The way the forecast are to be used should be considered in using the best model.
  • Personal benefits that a production manager can get.
  • The strength of forecasts variable an explanatory variable relationship

The stage of maturity of a data-driven approach which includes decisions on how you will make the measurements.

  • Choice of measurement metrics for the project
  • Support for decisions
  • Data analysis
  • Data collection

Production management decreases the reputation, goodwill and image of business organization.

  • True
  • False

Business process develops in time but do not focus on dynamics.

  • True
  • False

In identifying relationship, the primary key of parent entity is inherited by the child entity as a non-primary key attribute.

  • True
  • False

Which of the following does not belong to supply factors that can influence the choice of business location?

  • Labor skills
  • Labor costs
  • Land costs
  • Energy costs

The fourth phase in the value engineering process is ________.

  • Selection phase
  • Evaluation phase
  • Investigation phase
  • Development phase

Which of the following is not included in the group of PROs and CONs of yield management?

  • There are important solutions for companies in maximizing revenues.
  • Opportunistic behavior on the part of customers can be created.
  • There is a wide price options
  • Competitive advantages are increased through different price factor utilization.

The objective of value engineering analysis is to improve the value of the end product.

  • True
  • False

Logical database modeling deals with the actual database designing which is based on the requirements gathered during logical database modeling.

  • True
  • False

Quality assurance serves as tool for management so as to provide confidence in manufacture/supplier in contractual situation.

  • True
  • False

If a business firm has products and services with "poor quality", it cause them to market the said product ineffectively.

  • True
  • False

Issue on production orders for starting the operation is involved in auditing.

  • True
  • False

Value analysis may change the present stage of the product or operation while in value engineering, changes are executed at the initial stages only.

  • True
  • False

Partnering is when there is a short-term commitment between two or more business firms with a purpose of specific goal and objective attainment by maximizing the participant's resource effectiveness.

  • True
  • False

It names, identifies and defines a property or a characteristic of an entity type.

  • Entity type
  • Relationship
  • Domain
  • Attribute

Competitive advantage is being created through product differentiation if the customers of business organization are not willing to pay enough to cover any extra cost in the production.

  • True
  • False

It means prediction the future as accurately as possible. , available information which includes historical data and knowledge of any future events that might impact the forecasts should be given.

  • Forecasting
  • Directing
  • Organizing
  • Planning

There is a guarantee that the worker is able to accomplish what is required in a safe and healthy fashion if there is a properly designed job.

  • True
  • False

The material or its major components remain in a fixed location and machinery, tools, mean and other materials are brought to this location.

  • Product layout
  • Fixed position layout
  • Process layout
  • Combination layout

Which of the following is not included in the factors to consider in scheduling?

  • Competitors
  • Physical plant facilities
  • The personnel
  • Needed materials and purchased parts

In this step, the execution of the schedule plan as per the route chalked out.

  • Inspection
  • Loading
  • Dispatching
  • Follow-up

Relative cost ranking is the further development of ABC analysis.

  • True
  • False

The fifth step in layout redesigning.

  • Analyze the defined problem.
  • Implement the preferred solution.
  • Analyze and evaluate alternatives based on key performance indicators.
  • Select the best layout design.

Which of the following are the critical decision making that business firm can do because of demand forecasting?

  • Plant capacity decision and determining the raw material requirement only.
  • Plant capacity decision, determining the raw material requirement and ensuring the labor capability only.
  • Plant capacity decision only.
  • Plant capacity decision, determining the raw material requirement and ensuring the labor and capital availability.

To match demand period using regular time production is the objective of the __________.

  • Constant workforce
  • Mixed combination
  • Zero inventory
  • Pure level

How many types of manufacturing layout a business can choose from?

  • 4
  • 2
  • 3
  • 5

It is the place where the business is situated

  • Structure of the business
  • Location of the business
  • Layout of the business
  • Design of the business

Production management helps to maximize the production costs.

  • True
  • False

A composition of logical data model which is a representation of a person, thing, place, event or interest concept to a retailer.

  • Entity types
  • Domains
  • Attributes
  • Relationships

Refers to the use advanced manufacturing technology ( CIM, additive manufacturing, robotics, mechatronics and automation, micro and nano factories, sustainable and green manufacturing), JIT, TQM, human capital perspective and human resource management. Businessmen should realize the importance of integrated production management system because it has a potential of decreasing costs and increase output which in turn can make profit increase.

  • Production management
  • Operations management
  • Human resource management
  • Integrated production management

To have more business space, a business firm may choose a new business premise.

  • True
  • False

Which of the following is not an example of a convenience product?

  • Bread
  • Dishwashing soap
  • Bags
  • Bath soap

Without the cost data, productivity analysis helps in the evaluation of proposed changes to existing processes or products and introduction of new ones.

  • True
  • False

Quantity is a measure of satisfaction of customer with the product or a service in QFD.

  • True
  • False

Which of the following does not belong to advanced manufacturing technology?

  • Additive manufacturing robotics
  • Mechatronics and automation
  • Packaging
  • Micro and nano factories

Personal biases which sometimes contaminate qualitative methods are usually encouraged in quantitative approach in forecasting.

  • True
  • False

It refers to the trends in the analyst following like number of analyst following a firm within a period of time and the dispersion in their forecasts.

  • Analyst following
  • Earning type
  • Earnings management
  • Financial crisis

In the _________ layouts, group resources are being layout based on the similar functions or processes.

  • Fixed position layout
  • Combination layout
  • Product
  • Process

Through demand forecasting, the number and types of employees needed to carry out successfully its overall plan are estimated.

  • True
  • False

An approach in developing that should be considered in developing aggregate plan wherein quadratic approximations for all relevant costs are applied and obtains linear equations of the optimal policies.

  • Linear programming
  • Linear decision rule
  • Transportation method of linear programming
  • Trial-and-error approach

Ineffective communication during times of organizational change and as part of day-to-day operation plays a big part in maintaining the morale and motivating all level employees.

  • True
  • False

Poor planning can hinder total quality management.

  • True
  • False

The fourth stage in the DMAIC process.

  • ANALYZE the process so as to determine variation root causes, defects or poor performance
  • DEFINE the problem, activity for improvement, improvement opportunity goals of the project and the external and internal customer requirements.
  • IMPROVE process performance by addressing and eliminating root causes.
  • CONTROL the process that was improved and the future process performance.

In this stage, data gathered in the business and market research to start shaping the marketing strategy should be used.

  • Forecast sales volume
  • Determine the minimum sale price.
  • Scope your marketing strategy
  • Identify the breakeven point.

In the data collection, the collected data will be filtered, grouped together and processed.

  • True
  • False

Transformation to total quality management starts when a business organization is already aware that product or service quality must be improved.

  • True
  • False

It refers to prescribing of where and when each operation necessary to manufacture the products is to be performed.

  • Yield management
  • Aggregate planning
  • Scheduling
  • Forecasting

Prices of goods acts as a minor factor which influences the process of demand forecasting.

  • True
  • False

Yield management has pros and cons.

  • True
  • False

Site suitability should also be considered especially when the business where specialist skills are required.

  • True
  • False

Matching supply and demand of output over the medium time range up to approximately 1 year into the future is the concerned of _________.

  • Budget planning
  • Aggregate planning
  • Marketing planning
  • Human resource planning

The culture and actions of an entire organization will be transformed by changing the supplier's actions.

  • True
  • False

Demand forecasting helps in ensuring the proper liquidity within the firm.

  • True
  • False

To satisfy the demands of _______ which is to have a good quality products at cheapest prices, production manager should continuously improve quality of products.

  • Stockholders
  • Supervisors
  • Managers
  • Customers

It refers to available facilities for storing goods produced in a firm which ensures maintenance of quality of the said goods until they are transported to the customers' place.

  • Process evaluation
  • Logistics
  • Storage
  • Purchasing

Which of the following statement is true with regards to quality?

  • Quality is "fitness for intended use"
  • Quality is meeting or exceeding manager's expectations.
  • Quality is the partiality of characteristics and features of a product or service which bears on its ability to satisfy given needs.
  • Quality is not recognized in the whole universe.

DMAIC process covers how one study, identify, change and do monitoring the business processes so as to ensure that they run smoothly and may be improved overtime. It is open framed in terms of daily work flow.

  • True
  • False

DMAIC can be implemented as a stands alone improvement procedure in quality or as a part of other process improvement initiatives.

  • True
  • False

When output grows faster than capital inputs, productivity grows.

  • True
  • False

Competitive advantage is being created through product differentiation if the customers of business organization are willing to pay enough to cover any extra cost in the production.

  • True
  • False

________ checklist will enable the business firm to ensure that the orders of customers will be delivered on time, in good condition and with regular updates or some kind of tracking system.

  • Order processing
  • Order fulfillment
  • Warehouse safety
  • Vehicle inspection

Which of the following is not a pre-required input for aggregate planning?

  • Data and information about the missing resources and facilities.
  • Policies in the organization regarding the usage of above alternatives.
  • Various alternative costs and resources - cost of ordering cost, holding inventory, production cost through various production alternatives like backordering, subcontracting and overtime.
  • Forecast on the demand for the period for which the planning has to be done.

Types of goods do not affect the process of demand forecasting.

  • True
  • False

To match demand period using regular time production is the objective of the constant workforce strategy.

  • True
  • False

It is a named type of data representation which may apply to one or more attributes.

  • Attribute
  • Relationship
  • Domain
  • Entity types

Finding out the best and the most economical operation sequence to be followed in the process of manufacturing is the main objective of routing.

  • True
  • False

Transformation to total quality management starts when a business organization is already aware that product or service quality must be ________.

  • retained
  • improved
  • damaged
  • modified

Which of the following is not a reason for layout re-designing?

  • Reduction of the area of the actual assembly activity by reorganization
  • More space is required for the new assembly lines
  • New assembly lines are required for the new product type
  • The business firm is bankrupt.

The business content of a data model is created in the physical data model.

  • True
  • False

Business organization aside from having best employees should have an effective leader which may put the firm in the best possible position which can lead them to success.

  • True
  • False

Statistical process control is one of the best technical tools for improving the quality of products and services.

  • True
  • False

For compiling business requirements and representing the requirements as a model, physical database modeling is required.

  • True
  • False

_________ is interpreted as accounting control and operating control.

  • Distribution
  • Procurement
  • Inventory control
  • Supply chain management

In selecting the supplier, see to it that it has a customer satisfaction and organization credibility track record.

  • True
  • False

One factor in choosing a location which refers to the availability of manpower which might attract business firm to an area especially if the manpower has the skills which required by the company.

  • Safety
  • Labor
  • Land
  • Government

Resource arrangement in facility may relevantly affect business productivity.

  • True
  • False

Products which are introduced by the business firms into a product category where the business had not been doing business up to this time

  • New category entries
  • Product improvements
  • Additions to product lines
  • New-to-the-world products
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