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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
Luxury hotel characteristics:
What is BFSMS mean?
House keeping department does not require special trained personnel
When did Ms. Czar joined New World Makati?
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
A positive method used to resolve conflicts include:
What is BFSMS stands for?
Sustainability means
Reheating Temperature?
What are the main function of the front office?
What is the folio that reflects transactions for non-resident guest?
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
When planning sanitary areas, there are various pieces of legislation which relate to this task.
The dimensions of a building grow ultimately from the dimensions of the space available.
A ____ is a private retailer or public service that provides travel and tourism-related service
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
The responsibilities of the accommodation manager will include some of the following: (Select six)
Advantages of built in and fitted furniture includes: (Select three)
When do you need to clean and sanitize the slicer machine?
CTE means:
What is Ms. Czar's ID number at New World?
What is PPE stands for?
What is PIS stands for?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
How many minutes will the bacteria on food be multiple (grow)? (a)
What is a food-born illness out break?
It is an arrangement under which operational control of an enterprise is vested by contract.
The first and second stage of Tourism Area Life Cycle are:
Hot holding temperature?
Cold holding temperature?
Name the personnel working under the floor supervisor
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
The goal of customer service is
Where did Ms. Czar worked before joining New World?
The main focus of OTAs are_______.
What is HACCP?
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
A few hotels do have facilities for clinical treatment and remedial therapy.
Types of telecommunications:
It is when people start sharing their positive experience and could also be your best advertisement.
What does IHG stands for?
Restaurant Manager is responsible for ...............
The work of kitchen steward is to see that the kitchen is clean
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
Day rate
Shifting the baggage of the guests to their rooms is the responsibility of .............
The first trip organized by Thomas Cook was to where?
What is the folio used for a group and is required to record all transactions made by the group?
The component of the marketing that promotes a product, brand or service is
A hotel will not fit into more than one category.
Sales and Marketing department are not en essential part of hotel industry
What is MSDS stands for?
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
It means the booking of accommodation by a guest.
....................is responsible for receiving cash and bill payment
Where can you find the Ice Blea Lac? (Ice Hotel)
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
European Plan
When the germs transfer from raw meat to sandwich, what we call?
It is necessary to identify and classify all types of information within an operation for many reasons.
_____________is a service that meets or exceeds customer expectations.
The exact date when the Tourism Act of the Philippines was implemented.
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
Name two ways technology has impacted the hospitality industry
Corporate rate
Ms. Czar graduated with a degree in?
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
What is important in storing and maintaining cleaning chemicals?
The minimum water temperature for the final rinse dishwasher machine?
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
The Front Office must have formal lines of communication.
The benefits of installing a computerised system includes: (Select four)
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
If the guest has a room reservation, what selling strategy should you do?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
What do you call the record which contains the guest statement of accounts?
Public area supervisor has the duty of ..............
(a) must in (b) water for (c) or not exceed (d) hours
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
_______ is the other name for the executive.
What is the best method to thaw frozen food?
Explain one type of Accommodation Promotion and give an example.
Rack rate
Causes of conflicts:
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
Chiller's correct temperature should be?
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
Full Service Hotel Subcategories are:
How many years did Ms. Czar worked at New World?
According to law, each guest must be registered and the information retained for six months.
Freezer Temperature?
Who is the founder of RCI?
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
Telecommunication is communication over a distance by
What is the term that refers to a guest that goes to the hotel without prior reservation?
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
Pet-friendly hotels
The parts of a resume are:
Pricing is an extremely simple subject.
_____________is a disagreement, dispute or fight between people with opposing points of view.
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
What does the abbreviation PMS stands for?
Dry storage, store room temperature should be?
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
What color of chopping board is used for cutting the watermelon?
The ______ has a very large public relations role to play.
Some hotel department job titles are:
Ms. Czar got married at....
The quantity of rooms is static and can fluctuate to meet demand.
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
The sales, marketing and operations is also called ______.
RH, Room Humidity?
Infection is when the (a) makes us (b)
__________is the tourism intended to support conservation efforts and observe wildlife.
FIFO ( (a) ) is by stocking (b) in the back of (c)
What is Ms. Czar's favorite shoe brand?
Which position is responsible for providing information to the customers:
The main purpose of a lodging property is
What is Ms. Czar's dream position before she retires?
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
Artificial light contains blue, and it is the criterion by which people judge colour.
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
Welcoming of guests in a hotel is the work of ..............department
What is food-born illness?
Occupancy forecasts are produced, usually on a day to day basis.
it is sometimes called Vacation ownership.
Which hotel department handle with reservations:
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
An image of a document made by electronic scanning and transmitted as data by telecommunication links
Ms. Czar's favorite food at Via Mare
What does NRevPAR stand for in revenue management?
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
It is necessary to identify which services and facilities are revenue producing and to what extent.
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
The messages distributed by electronic means from one computer user to one or more recipients via a network
Some good work habits are:
Thomas Cook name the travel agency as:
Two leadership skills are:
Event or meeting planner contains:
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
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