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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
What color of chopping board is used for cutting the watermelon?
It is necessary to identify and classify all types of information within an operation for many reasons.
What does NRevPAR stand for in revenue management?
If the guest has a room reservation, what selling strategy should you do?
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
Some hotel department job titles are:
How many years did Ms. Czar worked at New World?
Explain one type of Accommodation Promotion and give an example.
Which position is responsible for providing information to the customers:
it is sometimes called Vacation ownership.
Pricing is an extremely simple subject.
What does IHG stands for?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
Telecommunication is communication over a distance by
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
What is PPE stands for?
Rack rate
A hotel will not fit into more than one category.
Pet-friendly hotels
Welcoming of guests in a hotel is the work of ..............department
A positive method used to resolve conflicts include:
What is important in storing and maintaining cleaning chemicals?
Which hotel department handle with reservations:
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
The minimum water temperature for the final rinse dishwasher machine?
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
What is the folio used for a group and is required to record all transactions made by the group?
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
Dry storage, store room temperature should be?
Reheating Temperature?
Where did Ms. Czar worked before joining New World?
The benefits of installing a computerised system includes: (Select four)
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
Some good work habits are:
Artificial light contains blue, and it is the criterion by which people judge colour.
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
What is a food-born illness out break?
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
What is Ms. Czar's ID number at New World?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
What are the main function of the front office?
Infection is when the (a) makes us (b)
A few hotels do have facilities for clinical treatment and remedial therapy.
The goal of customer service is
Who is the founder of RCI?
It is necessary to identify which services and facilities are revenue producing and to what extent.
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
....................is responsible for receiving cash and bill payment
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
What is BFSMS mean?
The main focus of OTAs are_______.
What is BFSMS stands for?
What is the term that refers to a guest that goes to the hotel without prior reservation?
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
When the germs transfer from raw meat to sandwich, what we call?
Sustainability means
What is PIS stands for?
The first trip organized by Thomas Cook was to where?
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Shifting the baggage of the guests to their rooms is the responsibility of .............
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
The sales, marketing and operations is also called ______.
Public area supervisor has the duty of ..............
What is the folio that reflects transactions for non-resident guest?
Chiller's correct temperature should be?
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
Types of telecommunications:
Advantages of built in and fitted furniture includes: (Select three)
What is MSDS stands for?
Cold holding temperature?
Ms. Czar graduated with a degree in?
Sales and Marketing department are not en essential part of hotel industry
Ms. Czar's favorite food at Via Mare
Day rate
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
European Plan
An image of a document made by electronic scanning and transmitted as data by telecommunication links
Restaurant Manager is responsible for ...............
The component of the marketing that promotes a product, brand or service is
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
It is when people start sharing their positive experience and could also be your best advertisement.
It is an arrangement under which operational control of an enterprise is vested by contract.
CTE means:
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
What is HACCP?
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
A ____ is a private retailer or public service that provides travel and tourism-related service
The dimensions of a building grow ultimately from the dimensions of the space available.
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
House keeping department does not require special trained personnel
When do you need to clean and sanitize the slicer machine?
The quantity of rooms is static and can fluctuate to meet demand.
_____________is a disagreement, dispute or fight between people with opposing points of view.
Name the personnel working under the floor supervisor
Occupancy forecasts are produced, usually on a day to day basis.
_______ is the other name for the executive.
When planning sanitary areas, there are various pieces of legislation which relate to this task.
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
Luxury hotel characteristics:
When did Ms. Czar joined New World Makati?
What is food-born illness?
The work of kitchen steward is to see that the kitchen is clean
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
The ______ has a very large public relations role to play.
The parts of a resume are:
_____________is a service that meets or exceeds customer expectations.
RH, Room Humidity?
What does the abbreviation PMS stands for?
It means the booking of accommodation by a guest.
The main purpose of a lodging property is
__________is the tourism intended to support conservation efforts and observe wildlife.
Hot holding temperature?
The first and second stage of Tourism Area Life Cycle are:
Full Service Hotel Subcategories are:
Corporate rate
Event or meeting planner contains:
According to law, each guest must be registered and the information retained for six months.
What is Ms. Czar's dream position before she retires?
Two leadership skills are:
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
(a) must in (b) water for (c) or not exceed (d) hours
FIFO ( (a) ) is by stocking (b) in the back of (c)
The messages distributed by electronic means from one computer user to one or more recipients via a network
Causes of conflicts:
The responsibilities of the accommodation manager will include some of the following: (Select six)
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
The exact date when the Tourism Act of the Philippines was implemented.
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
Thomas Cook name the travel agency as:
Freezer Temperature?
Ms. Czar got married at....
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
What do you call the record which contains the guest statement of accounts?
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
What is the best method to thaw frozen food?
What is Ms. Czar's favorite shoe brand?
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
Where can you find the Ice Blea Lac? (Ice Hotel)
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
The Front Office must have formal lines of communication.
Name two ways technology has impacted the hospitality industry
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
How many minutes will the bacteria on food be multiple (grow)? (a)
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