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A program that equips students with the knowledge to manage aspects of hotel operations such as guest services to deliver exceptional hospitality experiences.
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
Store shelving should be: (a) cm from the floor, 15 cm from the (b) , (c) cm from the evaporator, (d) cm from the wall, (e) cm between stacked clean boxes
A ___________ is a sequential flow of business processes or intermediaries through which a good or service flows until it reaches the end consumer.
Infection is when the (a) makes us (b)
A hotel will not fit into more than one category.
A ____ is a private retailer or public service that provides travel and tourism-related service
What is a food-born illness out break?
What is food-born illness?
The minimum water temperature for the final rinse dishwasher machine?
Explain one type of Accommodation Promotion and give an example.
Full Service Hotel Subcategories are:
It is when people start sharing their positive experience and could also be your best advertisement.
The _____________ represents the set of actions or strategies that a company uses to endorse it's products and services in the market.
When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
The primary colours are red, blue and yellow. The secondary colours are green, orange and violet. The tertiary colours are a mixture of primary and secondary colours, for example, RV—red violet.
The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
Rack rate
Which position is responsible for providing information to the customers:
CTE means:
A few hotels do have facilities for clinical treatment and remedial therapy.
The responsibilities of the accommodation manager will include some of the following: (Select six)
Name the personnel working under the floor supervisor
If a hotel has a gross operating profit of $50,000 and a total of 100 rooms, what is the GOPPAR?
What does the abbreviation PMS stands for?
Clifford Cheapskate checks into room 107 for a one-night stay. Early the next morning, Cheapskate leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front desk staff finds room 107 listed as vacant and ready for sale and realizes that the guest was:
There is a uniform grading system that can be implemented as countries have the same perceptions about standards of hotel excellence in terms of facilities and services.
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
_____________is a service that meets or exceeds customer expectations.
The agency sells supplies using polish rates. This rate already comes with "protected income". This model uses a ____________.
The quantity of rooms is static and can fluctuate to meet demand.
What are the main function of the front office?
Pet-friendly hotels
A positive method used to resolve conflicts include:
_____________is a disagreement, dispute or fight between people with opposing points of view.
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned?
A room is well ______ when the air in it is fresh and pure and it is sufficiently warm and dry to enable the occupants of the room to be comfortable.
The method of cooling procedure as per BFSMS is cooled to (a) OC within (b) hours and cooled to (c) OC within (d) hours
The first and second stage of Tourism Area Life Cycle are:
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
What is HACCP?
Freezer Temperature?
Sales and Marketing department are not en essential part of hotel industry
If the guest has a room reservation, what selling strategy should you do?
When do you need to clean and sanitize the slicer machine?
Name two ways technology has impacted the hospitality industry
The ______ has a very large public relations role to play.
Corporate rate
Reviews are available for takers to consider. Revenue will come from the number of clicks of visitors; thus it is also called "________ advertising."
Customers data base examine customers ______ and start to get people thinking about planning their trip with the company.
__________is the tourism intended to support conservation efforts and observe wildlife.
(a) must in (b) water for (c) or not exceed (d) hours
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
_______ analysis applies to a tourist destination because it operates in a global environment comprising of macro indicators.
It is an arrangement under which operational control of an enterprise is vested by contract.
If a hotel's room revenue is $150,000 and the room distribution costs are $25,000, and it has 50 rooms available, what is the NRevPAR?
There are two methods of calibration thermometer: (1) Use the (a) on the (b) read out should be (c) oC, (2) Use (d) water read out should be (e) oC
What is the folio used for a group and is required to record all transactions made by the group?
The parts of a resume are:
Luxury hotel characteristics:
Causes of conflicts:
Ms. Czar's rank when she passed the board exam for Nutrition and Dietetics?
On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the occupancy report from the front desk would list the status of room 233 as:
What does IHG stands for?
Occupancy forecasts are produced, usually on a day to day basis.
Accommodation is taken to be the provision of shelter, that is, four walls and a roof.
What is MSDS stands for?
The main purpose of a lodging property is
Restaurant Manager is responsible for ...............
This vessel is owned by Royal Caribbean Internationa and it is the largest passenger cruise ship last 2019.
The occupancy report prepared by the front desk staff for April 1 lists room 403 as a stayover. At 2 P.M. on April 1, the housekeeping report lists room 403 as vacant and ready for sale. This situation is best described as:
European Plan
Day rate
Furnishings are a vital part of the interior of the building and cannot be considered in isolation.
What is BFSMS stands for?
What is the best way to reduce the risk of bacterial food poisoning in the kitchen?
A market communication practice that generates a unique space in potential tourist's minds that influences a destinations images in customers viewpoints.
Artificial light contains blue, and it is the criterion by which people judge colour.
Shifting the baggage of the guests to their rooms is the responsibility of .............
When the germs transfer from raw meat to sandwich, what we call?
Ms. Czar's favorite food at Via Mare
When did Ms. Czar joined New World Makati?
The main focus of OTAs are_______.
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
The sales, marketing and operations is also called ______.
The component of the marketing that promotes a product, brand or service is
House keeping department does not require special trained personnel
The size and scope of the operation will also influence the hours during which the ______ Office is manned.
The eye is attracted to any source of light and to strong contrasts. It should be remembered that: (Select two)
Public area supervisor has the duty of ..............
What is the folio that reflects transactions for non-resident guest?
Pricing is an extremely simple subject.
Two leadership skills are:
FIFO ( (a) ) is by stocking (b) in the back of (c)
Some good work habits are:
What color of chopping board is used for cutting the watermelon?
Cold holding temperature?
The exact date when the Tourism Act of the Philippines was implemented.
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
It means the booking of accommodation by a guest.
It refers to the integration of economic, ecological, social, considerations into the business strategy and operations of a company.
What is the best method to thaw frozen food?
How many years did Ms. Czar worked at New World?
The goal of customer service is
Ms. Czar graduated with a degree in?
______ handle the institutional obligations on taxes, tariffs, credit facilities, and economic of the company.
When new buildings are being planned, or old ones are being renovated, consideration must be given to: (Select five)
Reheating Temperature?
What is Ms. Czar's ID number at New World?
The first trip organized by Thomas Cook was to where?
Event or meeting planner contains:
What is BFSMS mean?
Advantages of built in and fitted furniture includes: (Select three)
Larger hotels may employ a Maintenance Engineer who is responsible for all maintenance, waste disposal, safety, and upgrading.
What is Ms. Czar's favorite shoe brand?
It is necessary to identify and classify all types of information within an operation for many reasons.
What is Ms. Czar's dream position before she retires?
What is PIS stands for?
The benefits of installing a computerised system includes: (Select four)
it is sometimes called Vacation ownership.
_______ is the other name for the executive.
The messages distributed by electronic means from one computer user to one or more recipients via a network
What is PPE stands for?
Dry storage, store room temperature should be?
Welcoming of guests in a hotel is the work of ..............department
Which day of the week is Ms. Czar's most awaited day for some lovin', huggin' and ..... ?
The Front Office must have formal lines of communication.
Ms. Czar got married at....
It is necessary to identify which services and facilities are revenue producing and to what extent.
What is the term that refers to a guest that goes to the hotel without prior reservation?
According to law, each guest must be registered and the information retained for six months.
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
What do you call the record which contains the guest statement of accounts?
How many minutes will the bacteria on food be multiple (grow)? (a)
Housekeeping's physical check of rooms at 2 P.M. reveals that room 201 is occupied. However, the front office lists the room as vacant and ready for sale. This situation is best described as:
Some hotel department job titles are:
An image of a document made by electronic scanning and transmitted as data by telecommunication links
When planning sanitary areas, there are various pieces of legislation which relate to this task.
Thomas Cook name the travel agency as:
Telecommunication is communication over a distance by
....................is responsible for receiving cash and bill payment
Where can you find the Ice Blea Lac? (Ice Hotel)
Which is NOT an RCI Affiliated hotel and resort in the Philippines?
RH, Room Humidity?
Sanitation is process of (a) microbiological contamination of a (b) to an (c) level
Sustainability means
What is important in storing and maintaining cleaning chemicals?
Which hotel department handle with reservations:
Chiller's correct temperature should be?
Who is the founder of RCI?
Prolonged exposure to noise levels excessive to the environment creates: (Select three)
Types of telecommunications:
The dimensions of a building grow ultimately from the dimensions of the space available.
Hot holding temperature?
Where did Ms. Czar worked before joining New World?
The work of kitchen steward is to see that the kitchen is clean
What does NRevPAR stand for in revenue management?
Cleaning is a (a) process that leads to the removal grease , dirt , (b) , and other (c)
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