Office Assistant

___________ is the process of freeing your place from dust and germs through thoroughly washing, dusting and throwing away unecessary items.

• Cleaning
• Organizing

The chain of command within an organization can be shown on a/an

• Matrix Graph
• Line Graph
• Committee Chart
• Office Layout

Who is in-charge of posting charges into guest folios and assisting guests in settling their accounts?

• Reservation Agent
• Front Desk Agent
• Night Auditor
• Front Office Cashier

A __________ is what the patient will have to pay out of pocket prior to the insurance company covering the remaining cost.

• deductible

Paper trails (emails) are necessary if you contact Lori about an issue

• True
• False

If someone has lost money to the vending machine, say "sorry for your karma"

• True
• False

A/An __________________ unit where relevant records for the purpose of control, planning and efficient management of the organization are prepared, handled and preserved.

• Office

The executive housekeeper works with the front office manager to forecast the number of rooms to be used each night.

• True
• False

Scope of housekeeping work will depend on where the housekeeping activity is performed.

• True
• False

When in doubt of a faculty member's title (Mr., Mrs., Dr., etc), address faculty as

• Professor
• Dr.
• Mr./Mrs.
• Mr./Ms.

When using personal protective equipment (PPE) you should always inspect the equipment before use.

• True
• False

You must always obtain a front and back copy of the patient´s ____________________ so that we can bill to appropiate payer.

• insurance card

If the office is too hot

• Open Windows
• Contact Lori
• Shout to the Heavens
• None of the Above

The concept which outlines the number of people a manager can supervise effectively is called

• Line of authority
• Chain of command
• Span of control
• organizational structure

A stamp is required for any outside department to post on our bulletin boards

• True
• False

Who welcomes guests upon arrival?

• Executive Assistant Manager
• Reservation Supervisor
• Concierge
• Front Office Manager

Image: https://quizizz.com/media/resource/gs/quizizz-media/quizzes/7a8e4f69-bb2c-4a3d-9339-2564990cdde5?w=200&h=200

• line and staff
• line
• functional
• matrix

For commercial housekeeping, this department is in-charge for the cleaning and room maintenance.

• Linen and Laundry
• Room Service
• Room Maintenance

When printing/copying for Dr. Youngblood, print double-sided

• True
• False

A total safety culture has what characteristics?

• Safety is considered a value rather than a priority
• Everyone routinely performs actively caring and/or safety behaviors for others
• Everyone feels responsible or self-accountable for their safety and those around
• All of the above

This area usually appears on the side of an Office 2007 window and is used to access certain program features.

• Dialog box
• Icon
• Ribbon
• Scroll
• Task pane

Who is responsible for all aspects of operations at the hotel to day-to-day staff management and guests?

• Executive Assistant Manager
• General Manager
• Front Office Manager
• Reservation Supervisor

Which of the following are the functions of the Konica Minolta Copy Machine?

Password for Student Assistant Google account

• ALindsay16
• Weareawesome16
• Weareawesomeallthetime
• Twumusicsa

As work study, when do you need to submit your work study letter to financial aid?

• December
• July
• May
• August

Which of the following is NOT INCLUDED in uniformed service position?

• Bell attendants
• Door attendants
• Transportation personnel
• Switchboard/Telephone operator

Who is responsible for ensuring a perfect coordination between all departments.Ensures that the operations are of quality's standard and provide the highest comfort and satisfaction to guests?

• General Manager
• Executive Assistant Manager
• Front Office Manager
• Front Desk Supervisor

It is a task pane lets you create animation effects for individual objects within slide.

• Add Effects
• Custom Animation
• Slide Show Timing
• Dimming Objects

A stamp from our department is required before ANY person can post on our bulletin boards

• True
• False

Student Assistants have their own Google Account/Google Drive and external hard drive

• True
• False

Any student assistant is allowed to reserve a room

• True
• False

You are allowed to work overtime and apply those hours towards breaks

• True
• False

These are types of video files supported by PowerPoint, except

• QuickTime
• MPEG
• AVI
• WAV

You can give tours to prospective students

• True
• False

Ensures that the owners of the business know what the overall expenditure and earnings are at any particular moment in time, so they can determine whether or not the business is making a profit and to make decision on future growth of the business.

• Production
• Human Resource
• Marketing
• Accounts

_______ plans require the insured to pay a specified dollar amount, they vary among insurers but will typically be $25 or less.

• Co-pay

Involves creating a system for storing and finding things.

• Cleaning
• Organizing

Front office staff is classified into __________ and __________.

• frontline specialist and backline specialist

This is a window used to select options that affect the way the program executes a command.

• Dialog box
• Mini toolbar
• Ribbon
• Scroll
• Toggle

What feature of powerpoint lets you insert more images and use different images per slide in the presentation?

• Photo Frame
• Photo Gallery
• Photo Album
• Photo Slide

If a faculty member requests to have their office cleaned

• Clean it yourself
• Tell Amy
• Tell Lori
• Tell a custodian

Company policy is that we collect at ________________.

• time of service

Where can the MSDS library be accessed?

• Sharepoint
• WebOps
• Shared Drive
• None of the above

The importance of an office are:

All chemical products used by Unitil employees or on the property must have the appropriate Material Safety Data Sheet (MSDS) ?

• True
• False

If colored paper is used in the copier, it is okay to leave it for someone else to deal with later

• True
• False

Supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the hotel.

• ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT
• ASSISTANT EXECUTIVE HOUSEKEEPER
• HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR
• HOUSEKEEPING MANAGER

Your friends are allowed to keep you company while you are working

• True
• False

Its main function is to attract and retain customers and increase sales volume by meeting the customer demands with appropriate and timely supply

• production
• Sales & Marketing
• Administrative Office
• Accountss

Who reserve, register and assign rooms to guests andmaintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?

• Front Desk Supervisor
• Front Office Manager
• General Manager
• Front Desk Agent

Professional Work Habits and Skills of a Front Office Staff

• Multilingual, Service-Oriented, Creative-problem solver, Maste Grooming, Physically fit, Commission-oriented, Multi-skilled, Tech-savvy. Action-oriented

This is very usefull when creating presentations in self-running demonstrations, product presentations and conference information distribution.

• Slide Show Effect
• Slide Master
• On-Screen Navigation
• Slide Transition

_________ is defined as the systematic process of making a home clean and neat.

• Home Economics
• Home living
• Housekeeping
• Housemaster

Which program is very usefull in terms of managing emails and contacts and allows you to send and receive electronic mails?

• Yahoo Mail
• Google Mail
• Outlook 2007
• MSN

Facilities and fixtures are properly arranged and installed

• Safety
• Orderliness
• Cleanliness

Which of the following is used to find contact by simply entering the name of the person in the box?

• Search Engine
• Search Address Book
• Address Book
• Find Contact

Email the specific Staples or Amazon link of the supplies you need to Lori

• True
• False

Which of the following is considered a Blood Borne Pathogen?

• Hepatitis B
• HIV
• Malaria
• All of the above

You are a low level manager filling the position of supervisor in the sales department. The person directly above you on an organization chart is always

• CEO
• Production Manager
• Marketing manager
• Administration Assistant

When we are collecting for services rendered, we collect the allowed amount, not the total charge.

• True
• False

Image: https://quizizz.com/media/resource/gs/quizizz-media/quizzes/536d386b-9c63-498a-8117-e5747b331ae8?w=200&h=200

• line and Staff
• Line graph
• Functional Graph
• Matrix Chart

Who reeceives and record room reservation requests and creates reservation documents?

• Front Desk Supervisor
• Concierge
• Reservation Agent
• Night Auditor

This is always available in the upper left corner of the screen and offers buttons for common operations,

• Access key
• Dialog box
• Mini toolbar
• Office button
• Quick access toolbar

You can define formatting for all notes pages by modifying its elements, such as, image, header, and footer, date, and time, page number, as well as the color scheme.

• True
• False

You do not need to contact Lori if there are ants in the kitchen

• True
• False

Handouts are hardcopies of your presentation distributed to the audiences for their references.

• True
• False

Click this to display a menu of commands for managing documents or files.

• Access key
• Dialog box
• Mini toolbar
• Office button
• Quick access toolbar

These menus are useful for quickly accessing commands related to the current task.

• Dialog box
• Icon
• Quick access toolbar
• Shortcut menu
• Task pane

It allows you to show a sequence of topics one at a time.

• Object
• Slide
• Animation
• Text

Cleaning the guest room is a duty of the ____.

• assistant housekeeper
• executive housekeeper
• front office manager
• room attendant

Students can put anything on the bulletin boards

• True
• False

It is similar to the hyperlink in the Internet.

• Links
• HyperLinks
• Marquee
• Address

Which of the following places do you go to find supplies?

I can wear jeans and T-dub shirt on Tuesdays

• True
• False

If there are maintenance issues around the building, you are under no obligation to report the problem

• True
• False

Molina Health Plan requires ____________________ for trigger point injections to be considered for payment.

• prior-authorization

This device is connected to the computer by a long thin cord and allow you to select items on the screen.

• Access key
• Mini toolbar
• Mouse
• Ribbon
• Task pane

Who oversees front desk operations, particularly the registration of guest andtasked in supervising front office work shifts?

• Front Desk Supervisor
• Front Office Manager
• General Manager
• Concierge

These are music or sounds inserted in a slide in a presentation to add attraction.

• Sound Files
• Animation Files
• Video Files
• Multimedia Files

What do you do if you need supplies for the office?

• Buy them yourselves
• Tell Amy
• Email Lori
• Find the links to the supplies you need and send the links to Lori

If every Unitil employee complies with each and every OSHA rule on the job, no one will be seriously injured

• True
• False

Ergonomics is the science of designing the job to fit the worker, instead of forcing the worker to fit the job.

• True
• False

What feature of the PowerPoint lets you run through the presentation so that you will know how long it will take to display each slide?

• Timing
• Slide Show Timing
• Rehearsing Timing
• Rehearsing

When you report an injury or motor vehicle accident to your supervisor, who are they required to notify?

• Safety Dept
• Dept Manager, Director
• Human Resources
• All of the above

It is okay to tape something on the wall

• True
• False

TWU Department of Music is glad you have joined our team

• True
• False

Those who deal directly with guests are the ______________.

• front line specilaists

Use suggestive _________ _________ to sell rooms and promote other services of the hotel.

• selling techniques

Cleanliness and orderliness are the same.

• True
• False

For potential students, you DO NOT need to get the following information

• Email
• First name
• Last name
• Intended major
• Intended entrance year
• Intended graduate date
• Phone number
• Primary instrument
• Entrance audition date

Choose the three pens used in PowerPoint.

three benefits of having an office in a business are:

GA Copy code

• Weareawesome
• 1818
• 1791
• 2016

Image: https://quizizz.com/media/resource/gs/quizizz-media/quizzes/c8905d42-6c78-4bce-bad3-574ab42fc956?w=200&h=200

• functional
• line
• line and staff
• matrix

Which of the following is the shortcut key of Spelling and Grammar?

• F6 Key
• F7 Key
• F1 Key
• CTR+7 Key

A friend can pencil in your hours for your time sheet

• True
• False

If a student asks you advising questions, it is okay for you to give them advice.

• True
• False

What button will serves as hyperlinks which link you to the identified slides or directs to another location?

• Action Button
• Home Button
• Previous Button
• Beginning Button

Mop, bucket, floor brush termasuk kedalam jenis…

• Other supplies
• Linen supplies
• Cleaning material
• Cleaning equipment

There are no materials that need to be taken to major's fairs

• True
• False

If some part of a document is not visible on the screen, it is often necessary to ______________ up or down to see the rest of it.

• Icon
• Mouse
• Ribbon
• Scroll
• Toggle

This appears when you rest the mouse pointer on selected text or data that can be formatted.

• Dialog box
• Mini toolbar
• Ribbon
• Shortcut
• Task pane

__________________ is medical coverage for Medicare patients that covers physician services.

• Medicare Part B

Copy request comments from Dr. Michael Zanders are to be kept in a green folder

• True
• False

Cleanliness and sanitation are both important to the housekeeping department.

• True
• False

The three major functions of the housekeeping department are to keep the hotel ____.

• clean, sanitary, and attractive
• free of mold, mildew, and dust
• secure, clean, and occupied
• occupied, modern, and successfully marketed

PowerPoint Show file feature is limited to some operating system such as Windows which allows renaming of file extensions.

• True
• False

Email signature

When retrieving supplies from the basement

• Take the master key
• Take a buddy
• All of the Above
• None of the Above

The notes pane is located at the upper left side of the slide pane with a horizontal panel labeled with "Click to add notes".

• True
• False

Student Assistants set up rooms with tables, tablecloths, and chairs for vocalist and instrumentalist juries.

• True
• False

Username for Student Assistant Google account

• [email protected]
• [email protected]
• [email protected]
• [email protected]

This holds commands organized on tabs.

• Access keys
• Dialog box
• Office button
• Quick access toobar
• Ribbon

The first and final hotel staff that customers see when they avail hotel services is the __________.

• front office staff

What feature of PowerPoint presentation that always dislays in Slide Show mode when opened, similar toan executable file that automatically runs?

• Animation Show
• Flash Show
• Powerpoint Show
• Slide Show

The department which fulfils the core activity of the hotels which is to sell rooms, that is why it is considered as the nerve center of the hotel.

• Front Office Department
• Housekeeping Department
• Management Department
• Security Department

When we bill a well and sick visit on the same date of service we must use modifier ____ on a sick visit.

• 25

If there are rogue wasps in the building, tell a teacher

• True
• False

Who works overnight and is responsible for checking and closing out hotel's financial activities?

• Night Auditor
• Concierge
• Front Desk Supervisor
• Front Desk Agent

Who can post on our bulletin boards without a stamp?

• Other Departments
• TWU Students
• TWU Music Students
• None of the Above

How can you report a near miss or hazardous condition?

• Emailing [email protected]
• Calling a safety team member
• Calling the near miss hotline number
• All of the above

There are red emergency phones located on

• Floors 1 and 2
• Floors 2 and 3
• Floor 1
• Floors 1 and 3

When a patient has commercial insurance as primary and Medicaid as secondary, we will still collect a co-pay.

• True
• False

When checking the mail, you go to the following buildings

If you need to get a quick bite during your shift, you don't have to mark the timesheet

• True
• False

_______________ is medical coverage for Medicare patients that covers in-patient hospital services only.

• Medicare Part A

Image: https://quizizz.com/media/resource/gs/quizizz-media/quizzes/820288d3-dc9a-4caf-9441-3d728b2e4cc7?w=200&h=200

• functional
• line
• line and staff
• matrix

You learn there is a new potential student and you have their contact information. You report this information to

• Lori
• Dr. Youngblood
• Amy
• Dayna

You can use your student ID when the music building doors are locked

• True
• False

Captions are also provided by Photo Album feature wherein it adopts the image's filename if it were not modified.

• True
• False

Private conversations that are heard in the office are kept confidential

• True
• False

If the elevator is stuck, immediately contact Lori

• True
• False

It is okay to buy supplies for the music department and get reimbursed

• True
• False

Organizing comes first before cleaning

• True
• False

What window identifies the number of days in the calendar to be viewed?

• Calendar
• Days Today
• Task
• Outlook Today

Your time during the week will be altered if you work on the weekend

• True
• False

What is an abbreviation of "Do Not Disturb"?

• DND

Use this to select commands with the keyboard.

• Access key
• Dialog box
• Icon
• Mouse
• Toggle

If a student asks for a copy or to use the copy machine, you send them to the lounge copier

• True
• False

_________________ is the broad casting of information without any feedback from the recipient, such as advertisement and notices.

• Dissemination

responsible for advertising testing, background checking, interviewing, deciding offering and hiring all the staff that work in the offices

• Office Administrative
• General Manager
• Human Resource
• Supervisor

If you are sick, notify

• Amy
• Amy and Lori
• Amy, Lori and Dr. Youngblood
• The department

While working in the box office, students can ask for comp tickets 30 minutes before a concert

• True
• False

The #1 cause of office-related injuries are caused by?

• Slips, Trips, and Falls
• Misuse of equipment
• Electrical hazards
• Heat-generating equipment hazard